Technical Writer
About The Position
The Technical Writer’s primary responsibility is to develop expertise in AstroNova products and create technical publications that help customers succeed with those products. This is a hybrid role based in West Warwick, RI. ASTRONOVA IS LOOKING FOR AN INDIVIDUAL WHO: Will be responsible for creating technical publications that help customers install, configure, use, and maintain AstroNova products Communicates clearly with grammatically correct, informative content Has an exceptional attention to detail and high quality standards Can demonstrate success in developing multiple publication projects simultaneously from start to completion Identifies the information needs of customers and delivers innovative solutions to meet those needs
Requirements
- Bachelor’s degree in English, Communication, Journalism, or a related field
- 2-3 years related experience in technical writing, technical support, or a related field
- Excellent writing, editing, and proofreading skills
- Experience documenting hardware and software systems, and the ability to quickly learn new tools and technologies
- Strong collaboration, planning, organizational, presentation, and project management skills
- Goal oriented and able to work under pressure to handle multiple tasks and priorities to meet both internal and external deadlines
- Ability to deal positively with constructive criticism, unexpected developments, and diverse perspectives
- Technical skills including Microsoft Windows and Office, Adobe design tools, and markup languages such as HTML and XML
Nice To Haves
- Experience developing user guides, service guides, help systems, and training materials for hardware and software technology products
- Technical illustration using CAD and 3D modeling software
- Adobe FrameMaker, InDesign, Acrobat, Illustrator, and Photoshop
- Familiarity with markup languages and lightweight markup languages
Responsibilities
- Create and maintain technical publications such as user guides, service guides, help systems, application notes, training materials, and other publications
- Develop expertise in hardware and software products through hands-on experience, review of engineering documents/schematics, and conversations with subject matter experts
- Write clear and comprehensive instructions that guide readers through complex technical tasks
- Proofread and edit a wide variety of technical publications for accuracy, consistency, branding, professionalism, and compliance
- Stay informed about changes in technical communication tools and trends to implement best practices for continuous improvement Occasionally travel to other AstroNova locations for training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
