Technical Writer

Oshkosh Corporation•Hagerstown, MD

17h

About The Position

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. The Technical Writer role is responsible for developing, writing, and editing content for Operation and Service Manuals, Kit Instructions, and related technical publications in print or electronic media.

Requirements

Bachelor’s degree with 2 years experience, OR 8 years of relevant experience, OR an equivalent combination of education and experience.

Nice To Haves

Self-starter, flexible, and highly organized with strong analytical skills
Excellent verbal and written communication skills
Ability to communicate with internal and external customers
Customer service oriented and quality focused
Ability to work independently or in a team atmosphere
Mechanical experience and spatial understanding with ability to interpret prints and schematics
Experience with XML authoring and illustration/CAD software (PTC Arbortext, Creo Illustrate, Corel Draw are a plus)
Proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.

Responsibilities

Analyze new products, design changes, and attend product design meetings to identify technical manual requirements
Coordinate meetings and activities as needed with engineering, service, marketing, and outside suppliers to gather, refine, and validate information to support assigned tasks and responsibilities
Develop, write, and revise operation manual, service manual, kit instruction, and bulletin content using publishing and illustrating software, which adhere to documentation guidelines and templates
Understand bill of material concept
Ability to read and interpret engineering drawings and other related engineering design and manufacturing documentation as required.
Upload manuals into Windchill and create Change Notices to release documentation to Online Express
Review applicable Change Notices (CNs) and determine actions needed
Ensure work is kept to schedule, style, and quality
Coordinate proofing of final copy prior to release
Develop instructions for accessory and service kits