Technical Writer
About The Position
At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships. Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications. If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here. As a Technical Writer, you will play a key role in supporting our manufacturing operations by developing clear, accurate, and compliant technical documentation across processes, procedures, and equipment. Our team is looking for a highly skilled Technical Writer who brings both strong communication abilities and a deep understanding of manufacturing concepts. In this role, you’ll collaborate closely with engineering and operations teams to translate complex technical information into concise, user-friendly documentation that drives consistency and operational excellence. If you thrive in technical environments, enjoy working cross-functionally, and take pride in delivering high-quality documentation that supports production success, this opportunity could be a great fit for you!
Requirements
- Bachelor’s degree in Technical Writing, Engineering, Manufacturing, or related field.
- Proven experience (5+ years) as a technical writer, preferably in a manufacturing environment.
- Strong understanding of manufacturing processes, equipment, and terminology.
- Proficiency in document authoring tools such as Microsoft Word, Adobe Acrobat, and other relevant software.
- Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Familiarity with regulatory standards and requirements applicable to manufacturing, such as ISO, UL, FM, or other industry-specific regulations.
- Excellent writing, editing, and proofreading skills with high attention to detail.
- Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
- Effective communication and interpersonal skills, with the ability to build relationships and communicate technical information clearly and effectively across all levels of the organization.
Nice To Haves
- Experience with graphical illustration software (e.g., Adobe Illustrator).
Responsibilities
- Develop and maintain technical documentation including user manuals, standard operating procedures (SOPs), work instructions, assembly drawings and manufacturing process documentation.
- Collaborate with subject matter experts (SMEs) across different departments to gather information and ensure accuracy and completeness of technical content.
- Translate complex technical information into clear, easy-to-understand documentation suitable for various audiences, including operators, technicians, and engineers.
- Ensure all documentation complies with industry standards, regulatory requirements, and company policies.
- Participate in the review and revision process to continuously improve documentation quality and usability.
- Manage documentation projects from start to finish, including planning, scheduling, and tracking progress to meet deadlines.
- Act as the ECO Lead for the Fire Group in collaboration with Engineering and Product Management.
- Provide guidance and mentorship to junior technical writers, offering feedback and support to help them develop their skills.
- Stay updated on industry trends, best practices, and advancements in manufacturing technology to incorporate into documentation as needed.
- Assist in developing training materials and conducting training sessions for manufacturing staff as necessary.
- Act as a liaison between technical teams and other departments to facilitate communication and ensure alignment on documentation needs and requirements.
- Take on additional responsibilities as needed to support team goals and project milestones.
Benefits
- Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
- Competitive health, dental, and vision plans
- 401(k) with company match
- Generous paid time off and holidays
- Continuous learning and development opportunities
- Financial Wellness programs including complimentary Certified Financial Planner sessions
- Recognition programs that celebrate individual and team wins
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
