Technical Writer, NY

Safe Fleet • New York, NY

27d • $80,000 - $100,000

About The Position

This role is responsible for developing clear, user-friendly documentation that supports products, services, and internal processes. It involves close collaboration with engineering, product management, and customer support teams to ensure accuracy and usability. The position requires field work during prototype builds and installations, a flexible schedule to accommodate project timelines, and occasional night work. A background in mechanical or manufacturing environments—preferably automotive—is considered an asset.

Requirements

• Bachelor’s degree in English, Technical Communication, Computer Science, or a related field.
• 3+ years of experience in technical writing, preferably in public safety, law enforcement, or technology sectors.
• Proficiency with documentation tools such as Adobe FrameMaker, MadCap Flare, Microsoft Word, and/or Markdown.
• Proficiency with Adobe Suite including Adobe InDesign, Adobe Illustrator, Adobe Acrobat, Adobe Photoshop, etc.
• Familiarity with content management systems (CMS) and version control tools (e.g., Git).
• Strong understanding of technical concepts such as APIs, cloud platforms, cybersecurity, and software integrations.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Ability and willingness to work in the field and travel as needed.
• Flexible schedule to accommodate prototype and installation timelines, including occasional night work.
• Background in mechanical or manufacturing environments; automotive experience is highly desirable, as is hands-on familiarity with installation processes or prototype development.

Nice To Haves

• Knowledge of CJIS, NIJ, or other compliance standards and/or experience with video surveillance, evidence management systems, or public safety technologies would be an asset.

Responsibilities

• Develop and maintain high-quality documentation including user manuals, installation guides, API documentation, release notes, and training materials.
• Translate complex technical concepts into accessible language for various audiences, including law enforcement, IT professionals, and end-users.
• Collaborate with cross-functional teams to gather information and ensure accuracy and completeness of documentation.
• Create visual aids such as diagrams, flowcharts, and screenshots to support written content.
• Manage documentation lifecycle: drafting, editing, reviewing, publishing, and updating content as needed.
• Ensure all documentation complies with company standards, branding, and regulatory requirements (e.g., CJIS, FedRAMP).
• Assist in the development of content for proposals, presentations, and marketing collateral when needed.
• Provide on-site support during prototype builds and installations to capture accurate processes and develop field-ready documentation.
• Adapt to flexible schedules, including occasional night work, to align with installation and testing timelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees