Technical Writer

Q2 • Lincoln, NE

22h • Hybrid

About The Position

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. SUMMARY Supports product and implementation documentation needs by creating clear, accurate, and structured content. Collaborates with cross-functional teams to ensure proper capture and dissemination of technical information for internal teams and customers.

Requirements

• Bachelor’s degree in Technical Communication, English, Journalism, Communication Studies, or a related writing-intensive field, or equivalent practical experience.
• Typically a minimum of 5 years of technical writing experience, or an advanced degree with equivalent experience.
• Strong understanding of software development processes and experience working closely with engineering and cross-functional teams.
• Experience documenting software products, technical workflows, and/or APIs for both technical and non-technical audiences.
• Familiarity with component content management systems (CCMS), structured authoring, and single-sourcing methodologies; experience with Paligo preferred.
• Working knowledge of HTML and CSS; experience with JavaScript is preferred.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently, make decisions in ambiguous situations, and manage multiple work streams in a distributed team environment.
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Knowledge of banking or financial services technology is preferred.
• Experience with or ability to adopt tooling and practices that support content reuse, versioning, and scalable documentation delivery.

Responsibilities

• Interview developers, product owners, project managers, implementation engineers, and other subject matter experts to gather and document technical details for product features, setup, configuration, and implementation.
• Research, write, edit, and review product and implementation documentation within established timelines, ensuring clarity, completeness, technical accuracy, and exceptional user experience.
• Create and maintain supporting visuals, including illustrations, screenshots, and diagrams, as needed to enhance understanding and usability.
• Coordinate with downstream teams to ensure required documentation for development efforts is completed and delivered to appropriate internal stakeholders and/or customers.
• Participate in documentation planning activities, including defining audience, performing task analysis, preparing documentation plans, and supporting content delivery schedules.
• Review and validate technical documentation produced by other teams for technical accuracy, quality, and adherence to Q2 documentation standards and style guidelines.
• Contribute to the development and maintenance of documentation templates, structured content, and single-sourcing practices within a component content management system (CCMS), such as Paligo.
• Identify documentation gaps, recommend improvements, and support continuous improvement of documentation processes and tooling.
• Create documentation and content optimized for AI consumption, including tagging, structured metadata, and clear semantic organization to improve discoverability and generative content use.
• Navigate ambiguity and evolving technical requirements by applying strong analytical, problem-solving, and judgement skills to define documentation scope, priorities, and approach.
• Ensure all documentation adheres to Q2 security, availability, confidentiality, and privacy policies and controls.
• Perform other related duties as assigned.

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level