Technical Writer

Ascending • Akron, OH

11h • Remote

About The Position

The Technical Writer is responsible for producing clear, accurate, and user-friendly documentation to support a major IT initiative for a non-profit organization focused on addiction recovery and mental health. Working directly with the CIO, this role will document the "current state" of technology systems and assist in organizing the vision for the "future state," translating complex technical information into accessible manuals and procedures.

Requirements

• Proven experience working with cross-functional teams and subject matter experts to document technical systems or software development.
• Proficiency with documentation tools (e.g., Microsoft Word, Google Docs, Confluence).
• Ability to grasp and document complex technical systems and APIs.
• Familiarity with style guides and professional documentation standards.
• Exceptional written and verbal communication skills.
• Strong attention to detail and organizational capabilities.
• Ability to work independently to organize "current state" vs. "future state" initiatives.

Responsibilities

• Strategic Documentation & Planning
• State Analysis: Collaborate with the CIO to research, organize, and document the organization's current IT landscape and help define future-state roadmaps.
• Complex Translation: Translate highly technical concepts and system architectures into clear, concise, and easy-to-understand language for both internal and external audiences.
• Structure & Design: Organize and structure content to maximize readability, usability, and logical flow.
• Content Development & Lifecycle
• Manuals & Guides: Research, write, and edit comprehensive technical manuals, user guides, and standard operating procedures (SOPs).
• Maintenance: Review and update existing documentation repositories as products, systems, or IT processes evolve.
• Branding & Standards: Ensure all materials are accurate, consistent, and fully aligned with company standards and branding guidelines.
• Collaboration & Management
• Stakeholder Engagement: Partner with subject matter experts (SMEs), engineers, developers, and product managers to gather detailed technical information.
• Version Control: Manage document versions and maintain organized documentation repositories to ensure single-source truth.

What This Job Offers

• Career Level: Mid Level