Technical Writer

TEKsystems•San Antonio, TX

6d•$40 - $45•Hybrid

About The Position

The Technical Writer will be establishing standard, sustainable technical documentation with the Director of Process Improvement and collaborating closely with the assigned Tier 2 IT Management personnel (supervisors and above) to create system and application architecture diagrams and standard process documentation for the organization’s most critical systems and applications. All artifacts will be published on the Process Improvement wiki for visibility and continuity. Work assignments will be made by the Director of Process Improvement via the Portfolio Project Management (PPM) tool in the form of a task in a project plan. Weekly task and artifact status reviews will be conducted with the team as well as 1:1 meetings for direction, clarification, and connection with the Director of Process Improvement. • Liaise and research with department heads and end users to define identify business procedures and establish documentation needs for hardware and software. • Analyze IT project requirements to determine types of documents needed. • Collaborate with systems and development staff to collect and interpret technical information. • Ensure final documents are standardized, usable, and of high quality. • Maintain documentation project plans and timelines. • Plan, design, research, write, and edit a range of documents, including technical specifications and technical training materials for both print and online use. • Update existing technical documentation to create unified and consistent support documents. • Establish, communicate, and maintain documentation standards, and provide training where required. • Maintain currency and accuracy of all documentation. • All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements

Technical writing
Technical documentation
Project management
Software/Systems used: Miro, Process Manager, Adobe Workfront, MS Office Products (Outlook, Teams, Word, Excel, Teams, etc…)
Technical Proficiency: Ability to understand IT systems, application architecture, and business processes
Writing Clarity & Grammar: Produce clear, concise, and accurate documentation for technical and non-technical audiences
Research & Analysis: Gather information from SMEs, interpret technical data, and validate accuracy
Attention to Detail: Ensure consistency, compliance with style guides, and error-free content
Document Design & Formatting: Knowledge of layout principles for print and digital formats

Nice To Haves

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Responsibilities

Liaise and research with department heads and end users to define identify business procedures and establish documentation needs for hardware and software.
Analyze IT project requirements to determine types of documents needed.
Collaborate with systems and development staff to collect and interpret technical information.
Ensure final documents are standardized, usable, and of high quality.
Maintain documentation project plans and timelines.
Plan, design, research, write, and edit a range of documents, including technical specifications and technical training materials for both print and online use.
Update existing technical documentation to create unified and consistent support documents.
Establish, communicate, and maintain documentation standards, and provide training where required.
Maintain currency and accuracy of all documentation.
All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).