Technical Writer

Nationwide IT Services

2d•Hybrid

About The Position

Nationwide IT Services, NIS, is seeking a Technical Writer for the following potential opportunity: Plan, write, edit, and maintain a broad range of technical documentation, including: System/Software documentation (architecture overviews, component descriptions, design summaries) User documentation (user guides, quick reference guides, online help) Operations documentation (runbooks, SOPs, maintenance guides, release notes) API and integration documentation (developer guides, endpoint references, data definitions) Interface Control Documents (ICDs) and data mapping documents Translate inputs from SMEs (developers, architects, DBAs, DevSecOps, cybersecurity) into structured, readable documents for technical and non-technical audiences. Develop content outlines, document plans, templates, and style guides to standardize deliverables across the program. Facilitate document reviews with SMEs and stakeholders; incorporate feedback while maintaining consistency and accuracy. You can organize documentation for improved findability by utilizing navigation structures, indexing, cross-references, and consistent terminology. Create diagrams and visuals (process flows, sequence diagrams, system context diagrams) using approved tools. Primary Objectives: Assist in the Discovery Phase activities of gathering user requirements, business analysis, legacy system analysis, Epic/Story creation, external data integration planning, and product backlog management.

Requirements

2+ years of experience producing technical documentation for software, IT systems, or government programs.

Nice To Haves

Active Secret Clearance Preferred
Bachelor’s Degree in Computer Science or Information Systems

Responsibilities

Plan, write, edit, and maintain a broad range of technical documentation
Translate inputs from SMEs into structured, readable documents for technical and non-technical audiences.
Develop content outlines, document plans, templates, and style guides to standardize deliverables across the program.
Facilitate document reviews with SMEs and stakeholders; incorporate feedback while maintaining consistency and accuracy.
Organize documentation for improved findability by utilizing navigation structures, indexing, cross-references, and consistent terminology.
Create diagrams and visuals using approved tools.
Assist in the Discovery Phase activities of gathering user requirements, business analysis, legacy system analysis, Epic/Story creation, external data integration planning, and product backlog management.