Technical Writer, Technical Publications

Rubrik Job Board • Palo Alto, CA

5d • Onsite

About The Position

We are a globally distributed, award-winning design organization of 60 talented individuals—including product designers, UX writers, technical writers, and UX researchers—spread across the U.S., Israel, and India. As our company and product portfolio rapidly grow, it's essential to scale our user experience and technical documentation strategically. We are looking for a California-based Senior Technical Writer to deliver high-quality technical product documentation. In this role, you'll create and maintain important technical content that helps our customers succeed and drives business impact. You’ll collaborate with cross-functional partners across the company to deliver high-quality, high-impact technical content within the product experience and across our documentation platform.

Requirements

• 3–8 years of experience in technical writing, preferably in enterprise SaaS products.
• Strong systems thinking, technical curiosity, and a proven ability to work with empathy, ownership, and accountability.
• Experience managing multiple, concurrent documentation projects.
• A bias for action.
• A passion for technology and for customer success, with a user-centric approach and mindset.
• Ability to embrace challenges and improve on what we deliver and how we work.
• Comfort operating in ambiguity and evolving environments.
• A learning mindset—curious, growth-oriented, and resilient.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a collaborative approach to problem-solving.
• Experience working in a modern documentation environment, including DITA/XML and GitHub.

Nice To Haves

• Prior experience working with JIRA or similar project management tools is a plus.

Responsibilities

• Plan, write, and maintain clear, consistent, and user-focused documentation that helps our customers achieve their goals.
• Interpret complex technology and customer needs to plan and deliver high-quality technical content.
• Contribute to improving the overall technical content experience as an integral part of the product experience.
• Build collaborative relationships with Product Management, Engineering, and Design partners to deliver documentation based on user needs. Embed in the development process to plan and deliver proactively.
• Uphold a high level of quality by following and contributing to documentation guidelines, standards, and templates.
• Explore and use AI-powered tools and workflows to increase team efficiency and output quality.
• Balance multiple competing priorities effectively.
• Modernize legacy documentation to reflect new features, use cases, and usability improvements.
• Contribute to an inclusive, psychologically safe team culture where all voices are valued and contributions are recognized.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed