Technical Writer & Process Improvement Analyst

Cedar Park Group•New York, NY

55d•Onsite

About The Position

Cedar Park Group is hiring a Technical Writer & Process Improvement Analyst for a long-term onsite role with one of our public-sector partners. This position blends technical documentation expertise with strong analytical and process improvement capabilities to support ongoing IT initiatives. Schedule/Shift: Full-Time, 40 Hours per Week | Onsite | Two Rounds of Interviews (One In-Person) Position Overview: The Technical Writer & Process Improvement Analyst will work closely with cross-functional IT teams to gather, document, and analyze existing policies, workflows, and procedures. This role plays a key part in identifying inefficiencies, improving operational effectiveness, and ensuring process documentation is clear, accessible, and up to date.

Requirements

3+ years of experience in technical writing, ideally within IT or technical environments.
Strong understanding of process improvement methodologies.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
Strong data interpretation and visualization skills.
Excellent critical thinking, analytical, and communication skills.
Proven ability to manage documentation with attention to detail and organization.

Nice To Haves

Experience in enterprise IT or service management environments.
Familiarity with workflow mapping or business process modeling tools.
Knowledge of SharePoint for document collaboration and version control.
Ability to create visual content such as infographics and process maps.

Responsibilities

Collaborate with IT teams to collect and analyze information on current policies, processes, and systems.
Create clear, concise, and comprehensive documentation of IT workflows and procedures.
Conduct process reviews to identify bottlenecks and improvement opportunities.
Present findings and recommendations to leadership with supporting data and implementation plans.
Develop and maintain internal documentation such as knowledge base articles, FAQs, and user guides.
Design or update process diagrams using Visio or similar tools.
Maintain version-controlled documentation repositories in SharePoint.
Act as a liaison between technical and non-technical stakeholders to simplify complex information.
Support change management initiatives by developing communication and training materials.