Process Improvement Analyst - Operations

Anglian Water Services • Lincoln, NE

22h • $36,000 • Onsite

About The Position

Realise your potential! Are you passionate about transforming data into meaningful action, improving operational performance, and driving sustainable change? We’re looking for a Process Improvement Analyst to join our Customer & Operational Services team. In this pivotal role, you will help shape the future of operational excellence by analysing performance, identifying improvement opportunities, and supporting major change initiatives across a fast paced operational environment.

Requirements

• Proven leadership or specialist experience in process improvement, performance analysis, or operational resilience.
• Strong background in Root Cause Analysis and change management in complex operational environments.
• Excellent stakeholder engagement and influencing capability across all levels.

Nice To Haves

• qualifications including Lean Six Sigma Black Belt, ProSci Change Management Practitioner status are desirable but not essential
• experience within the UK water industry or other regulated utilities

Responsibilities

• Analyse performance data from multiple sources, conduct trend reviews, and generate actionable insights that help teams improve operational outcomes.
• Develop analytical models, reviewing post‑implementation performance, identifying systemic issues, and supporting predictive early‑warning tools. Your work will directly influence decision‑making and conversations at both operational and leadership levels
• Lead structured Root Cause Analysis (RCA) sessions, facilitate improvement workshops, and use Lean methodologies to identify inefficiencies, waste, and improvement opportunities
• Ensure all process changes, analyses, and improvement outputs are fully documented and stored in a structured, accessible way. You’ll help build a central knowledge base of RCA findings, improvement methodologies, and best‑practice
• Collaborate hand-in-hand with operational services teams, leadership groups, and change colleagues to align improvement efforts. This includes delivering regular updates, supporting improvement networks, and contributing analytical expertise

Benefits

• Full private healthcare with no excess
• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A flexible working culture
• Competitive pension scheme – we double-match your contributions up to 6% (18% total)
• Life Assurance at eight times your salary
• Personal Accident cover – up to 5x your salary
• Bonus Scheme
• Flexible benefits to support your wellbeing and lifestyle
• Paid time off when you’re physically and mentally unwell
• An excellent Family Leave package – to help you support your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees