Technical Writer II

Gleason•Rochester, NY

33d

About The Position

The Technical Writer II is a mid-level position within the Technical Documentation group, responsible for creation and maintenance of current product and new product design technical documentation. The Technical Writer II is typically self-managed and can handle larger scale projects with occasional guidance by a more senior writer. Projects will include some customization related to engineered to order (ETO) content.

Requirements

Define problems, collect data, establish facts, draw valid conclusions, define and implement solutions that prevent recurrence of the problem.
Interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Comprehend and effectively communicate verbally and in writing to specific audiences while using good judgement regarding appropriateness of communications.
Detail oriented with the ability to communicate technical information effectively with customer support, proposal team and service areas to initiate and respond to quotes, production orders and service issues on products.
Work collaboratively in a team environment, interact in a positive manner with customers and co-workers.
Effective time management skills with the ability to prioritize, meet deadlines, and deliver results.
Willing to cross train and learn.
Oxygen: create topics and DITA maps, relationship tables, content references, and book maps.
Xdocs CMS: create and maintain filter sets and publishing profiles. Understand CMAdmin functions and use translation module effectively.
Photoshop: use multiple tools to improve image quality.
Adobe Acrobat: edit PDFs
Adobe Illustrator: maintain and modify layout templates. Create figure layouts and add callouts to figures.
Creo Parametric: export assemblies
Creo Illustrate: create exploded views, move components, and change colors in images. Combine models in Creo for more accurate model representation.
Frame Maker: maintain and update existing legacy templates for and layouts.
Network/Sales Order Functions: understand how to review Project Definitions. Attend technical review meetings when necessary.
Dashboards: understand priorities and update promise dates in dashboard.
Issue Tracking Log system: assign ITL's as necessary. Resolve and close ITL's without help.
Machine Processes: understand machining and automation processes and how they are set up and used during machine operation.
Operator Instruction/Maintenance Manual: work mainly without supervision to create new content and document procedures for existing machine models.
Mechanical and Controls Aptitude: describe maintenance and setup procedures and has knowledge of major machine subsystems and assemblies.
Microsoft Office (Word, Excel, PowerPoint)
Outlook
Internet
Project Management Software
SAP

Nice To Haves

Bachelor’s degree in relevant technical field
2-5 years of relevant experience

Responsibilities

Organize and clearly state all details pertaining to machine operation, including safety, installation, setup, controls, summary management, part production, and maintenance.
Document all installation, setup and operation of machine sub-systems, including hydraulics, pneumatics, cooling, filtration and automation.
Produce customer specific electronic and print repair parts catalogs for all machine shipments using raw CAD files and SAP data.
Gather information from Subject Matter Experts (SMEs), write technical documentation, and edit for accuracy and content.
Digitally photograph machines and components for use in documentation
Print and assemble Operating Instructions, Repair Parts Catalogs, and Engineering Files.
Update legacy and existing product documentation as needed.
Maintain proficiency with software revisions and future trends used to produce documentation.
Support other departments within the organization: passport and group pictures, create software documentation packages