Technical Writer II (Hybrid)

Cognizant•Mesa, AZ

3d•Hybrid

About The Position

Cognizant is looking to hire an experienced Technical Writer II Design, write, and edit documentation using AI tools to help customers understand and effectively use Cognizant TriZetto product. Work model: Hybrid We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Mesa, AZ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. Job Location: Mesa, AZ, US Why Choose Cognizant? It takes a lot to succeed in today’s fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies. If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Nice To Haves

Possess strong expertise in Omnistudio and SFDC Identity and Security with a proven track record of successful implementations.
Demonstrate proficiency in Salesforce Experience Cloud and SFDC Sharing and Visibility with a focus on enhancing user experience.
Have experience in Salesforce DevOps and SFDC Data management ensuring seamless deployment and data integrity.
Exhibit strong skills in SFDC Lightning and SFDC Integration with the ability to design and implement complex integrations.
Show proficiency in SFDC Configuration and Salesforce Development and Customization with a focus on delivering tailored solutions.
Experience in the Provider domain is a plus offering valuable insights into industry-specific challenges and solutions.

Responsibilities

Design, write, and edit documentation using AI tools to help customers understand and effectively use Cognizant TriZetto products. The documentation encompasses wiki topics, help topics, and videos, as well as traditional documents.
Work with software engineers, product designers, and other subject matter experts to determine information customers need to know about the product.
Participate in the Agile software development process and accurately follow stories to extract documentation.
Write and edit documentation describing new product features for end users and/or technical users, including conducting reviews to ensure accuracy of content.
Write and edit documentation describing new product features for end users and/or technical users, including conducting reviews to ensure accuracy of content.
Respond to customer comments received through wiki or other avenues.