Technical Writer (Emerging Careers)

SAS•Cary, NC

1d•Hybrid

About The Position

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job The Documentation team is seeking a Technical Writer (Emerging Careers) to design and develop information that shows how to use the powerful capabilities of SAS products and solutions. In this role, you will collaborate with software developers, product managers, technical support analysts, training consultants, and many others to contribute to overall software quality and customer satisfaction in the fraud and security intelligence space. We use product expertise and information design principles to produce high-quality user assistance and product documentation that help our customers succeed.

Requirements

Bachelor’s degree in a technical, quantitative, or communications field.
Two years of professional experience as a technical writer documenting software or one year of writing experience and two years of professional experience in a technical or business domain related to position.
Previous experience working in a Software Development environment.
Demonstrated ability to write clearly and concisely, applying standard rules of grammar.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Nice To Haves

Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
Building Partnerships: Developing and leveraging relationships within and across work groups to achieve results.
Knowledge of or experience creating documentation for software solutions that employ a user interface, command line interface, and/or APIs to help customers solve business needs.
Familiarity with Agile methodology and CI/CD development processes.
Knowledge or understanding of Markdown syntax and Git.
Familiarity with or expertise in languages and formats such as SAS, CASL and CAS actions, R, Python, and JSON

Responsibilities

Design and develop customer-facing deliverables in the form of product documentation, embedded user assistance, how-to videos, API documentation, articles, and so on, as determined by the needs and preferences of the target audience.
Develop clear, accurate, and concise information, following all guidelines consistently and effectively. Guidelines include standard rules of grammar and usage as well as corporate guidelines in the form of content models and style.
Possess or develop expertise in one or more technical or business domains. Use expertise to develop information, examples, and illustrations that explain complex technical subjects in ways that make them easy to understand.
Work with product development teams (including software developers, product managers, technical support analysts, training consultants, and professional services implementation teams) to enhance your knowledge of product functionality and target audiences.
Use AI tools to advance product research, build structured content drafts, and accelerate the technical writing process. Collaborate with technical writers and software development teams to identify where AI adds the most value to developing and delivering technical information.
Collaborate with user-experience designers and software developers to provide clear user-interface text and software messages.
Respond directly to customer questions and feedback related to projects or areas of expertise.
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Benefits

Comprehensive medical, prescription, dental and vision plans.
Medical plan options include:
PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
An industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.