Technical Writer, AI-First Documentation Systems

Smartcat•Boston, MA

1d•Remote

About The Position

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Why this role exists As our product organization scales, documentation cannot rely on manual writing alone. Speed, consistency, and accuracy demand an AI-first approach. We are looking for a Technical Writer who treats documentation as a system, not a set of documents. This role is about designing how product knowledge is captured, generated, validated, and maintained using AI as the primary production engine, with humans setting intent, structure, and quality bars. You will sit at the center of Product Operations and build the documentation layer that scales with our product, our teams, and our platform. This is not a traditional writing role. It is a product-facing, AI-powered knowledge orchestration role.

Requirements

5+ years in Technical Writing, Product Writing, Knowledge Management, or similar roles
Hands-on experience using AI tools to generate, summarize, or structure technical content
Strong understanding of modern product development and platform architectures
Systems thinking. You design workflows, not just documents
Excellent editorial judgment and ability to set and enforce quality standards
Comfort working with incomplete inputs and shaping them into structured systems
Ability to partner deeply with Product, Engineering, and Design

Nice To Haves

Experience with API or developer documentation is a strong plus
Experience building documentation frameworks or knowledge systems is a plus

Responsibilities

Design and own an AI-first documentation strategy for the product organization
Define how AI is used to generate, update, and maintain product documentation across its lifecycle
Build and maintain documentation systems where:
Product inputs come from PMs, Engineers, and Designers
AI produces first drafts, summaries, and updates
Humans review, refine, and approve where needed
Partner with Product Managers to structure inputs so AI can reliably generate high-quality documentation
Define prompts, templates, taxonomies, and information architecture that enable consistent AI output
Establish clear quality bars and review workflows for AI-generated content
Act as the editor, curator, and system owner, not the primary author
Oversee documentation across:
Product strategy narratives and overviews
Platform and system documentation
Feature and capability documentation
API and developer documentation in collaboration with Engineering
Product Operations playbooks and internal processes
Continuously improve documentation quality by refining prompts, structures, and workflows
Ensure documentation stays current as the product evolves by leveraging automation, not manual rewrites