Documentation Manager / Technical Writer

Innovatus Technology Consulting

3d

About The Position

The Documentation Manager is a highly skilled and versatile professional to take on the combined responsibilities of Technical Writer, Configuration/Documentation Manager for our financially sensitive time and attendance application. In this role, you will be responsible for managing configuration processes, creating comprehensive technical documentation, and ensuring effective documentation management. The ideal candidate possesses strong expertise in configuration management, technical writing, and documentation management, with the ability to collaborate effectively across teams. The CM will contribute to the success of the SLDCADA program by effectively managing configurations, creating accurate technical documentation, and ensuring seamless documentation management. We offer competitive compensation and a supportive work environment.

Requirements

• Technical Writing Skills: Excellent written communication skills with the ability to convey complex technical information clearly and concisely. Strong attention to detail, grammar, and formatting to ensure accurate and professional documentation. Proficiency in creating user manuals, installation guides, system administration guides, and other technical documentation. Ability to collaborate with subject matter experts and gather information to produce comprehensive technical documentation.
• Documentation Management Skills: Experience in establishing and maintaining a documentation management system, including standards, templates, and version control processes. Strong organizational skills to effectively store, organize, and manage documentation for easy accessibility. Familiarity with documentation management tools and platforms.
• Configuration Management Skills: Proven experience in configuration management, including the establishment and implementation of configuration management processes and procedures. Familiarity with configuration management tools and practices to track software and hardware configurations, versions, and changes. Knowledge of configuration management best practices, standards, and compliance requirements.
• Change Management Skills: Understanding of change management principles and processes, including assessing the impact of proposed changes and coordinating their implementation. Ability to work closely with development and operations teams to plan and execute smooth deployments and releases. Knowledge of change management tools and practices.
• Compliance and Risk Management Skills: Familiarity with regulatory requirements, security standards, and data protection policies relevant to the financial sensitivity of the application. Ability to conduct risk assessments and implement mitigation measures to address identified risks. Knowledge of compliance frameworks and audit requirements.
• Collaboration and Communication Skills: Strong collaboration and interpersonal skills to work effectively with cross-functional teams and stakeholders. Ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences. Active listening skills to gather requirements, clarify information, and address feedback.
• Analytical and Problem-Solving Skills: Strong analytical thinking and problem-solving abilities to identify and address configuration, documentation, and change management issues. Attention to detail to ensure accuracy and integrity of configurations and documentation.
• Time Management and Organization Skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment. Strong organizational skills to effectively manage documentation, changes, and compliance requirements.

Nice To Haves

• Preferred Certified Configuration Manager (CCM) or Configuration Management Professional (CMP)
• Preferred Certified Professional Technical Communicator (CPTC) or Certified Document Specialist (CDS)

Responsibilities

• Technical Writing: Create comprehensive technical documentation for the time and attendance application, including user manuals, installation guides, and system administration guides. Collaborate with subject matter experts to gather information and understand the application's functionality and features. Translate complex technical concepts into clear and concise written materials. Organize and structure documentation for ease of use and reference. Maintain documentation accuracy by updating it with new features, changes, and enhancements.
• Documentation Management: Establish and maintain a documentation management system for the time and attendance application. Develop and implement documentation standards, templates, and version control processes. Ensure proper storage, organization, and accessibility of documentation for internal teams and stakeholders. Collaborate with cross-functional teams to gather, review, and update documentation as needed.
• Configuration Management: Develop and implement configuration management processes and procedures for the time and attendance application. Manage and track software and hardware configurations, versions, and changes. Coordinate with development and operations teams to ensure smooth configuration deployments and releases. Ensure compliance with configuration management standards and best practices. Conduct regular audits and reviews to verify the accuracy and integrity of configurations.
• Conduct regular quality reviews to ensure documentation consistency, clarity, and completeness.
• Change Management: Manage change control processes for the time and attendance application. Evaluate and assess the impact of proposed changes and coordinate their implementation. Collaborate with development and operations teams to plan and execute smooth deployments and releases. Ensure proper documentation and communication of changes to relevant stakeholders. Monitor and manage change requests, ensuring adherence to change management procedures.
• Compliance and Risk Management: Ensure compliance with regulatory requirements, security standards, and data protection policies relevant to the financial sensitivity of the application. Conduct risk assessments and identify potential vulnerabilities or gaps in documentation, configuration, or processes. Implement mitigation measures to address identified risks and ensure application security and integrity. Collaborate with security and compliance teams to address audit requirements and maintain compliance.
• Collaboration and Communication: Collaborate with cross-functional teams, including developers, testers, project managers, and stakeholders, to gather information and provide documentation support. Communicate effectively with team members and stakeholders to gather requirements, clarify information, and address feedback. Foster strong working relationships with internal teams to ensure accurate and up-to-date documentation.

Benefits

• competitive compensation
• supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level