Technical Training Manager, Operations

Amazon • Dublin, OH

2d

About The Position

Amazon Web Services (AWS) is seeking a Training Team Manager to join the team
and establish a program that delivers consistent, high-quality technical
training for DataCenter Engineering Operations (DCEO), Data Center Operations
(DCO), Infrastructure Delivery (ID), Decommissioning (DECOM), Logistics, and
Certified Instructor (CI) development across the Americas region.

The Full Time Trainer Manager is a critical people leader within the AMER FTT
program, responsible for
leading, developing, and managing a regional team of Full Time Trainers (FTTs)
to deliver high-quality,
standardized technical training across AWS Data Center locations in the
Americas. This role owns the end-to-end training delivery capability for their
assigned regions, directly enabling operational
excellence and accelerated time-to-productivity for DCEO, DCO, ID, DECOM, and
Logistics new hires, as well as the growth of the Certified Instructor pipeline.
The successful candidate will demonstrate deep competency across three core
dimensions—Leading, Managing the Business, and Operational Excellence—while
taking ownership of team management, organizational health, and employee
experience within their team. This individual is an experienced training and
people leader who can operate independently across a geographically dispersed
organization, influence without authority, drive continuous improvement, and
build a culture of learning and high performance consistent with Amazon’s
Leadership Principles.

This position requires that the candidate selected be a US citizen and obtain
and maintain an active TS/SCI security clearance with polygraph and satisfy
other security related requirements. This position further requires the
candidate to opt into a commensurate clearance for each government agency for
which they perform AWS work.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us
to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.

Requirements

• 5+ years of people management experience
• Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning
• Experience designing and developing IT or technical training materials and content
• Experience in technical support work, engineering, or an operations environment
• Experience using business metrics and training data to track, trend, and manage the impact of training efforts
• This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements
• This position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Nice To Haves

• Experience in data center design, construction, operations, or facility maintenance
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience with LMS platforms (e.g., Cornerstone/KNET, CSTC), training analytics dashboards, and digital recordkeeping tools

Responsibilities

• leading, developing, and managing a regional team of Full Time Trainers (FTTs) to deliver high-quality, standardized technical training across AWS Data Center locations in the Americas
• owns the end-to-end training delivery capability for their assigned regions, directly enabling operational excellence and accelerated time-to-productivity for DCEO, DCO, ID, DECOM, and Logistics new hires, as well as the growth of the Certified Instructor pipeline
• taking ownership of team management, organizational health, and employee experience within their team
• operate independently across a geographically dispersed organization, influence without authority, drive continuous improvement, and build a culture of learning and high performance consistent with Amazon’s Leadership Principles

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed