Technical Training Lead Analyst, LMS Administrator - Evernorth Pharmacies - Remote

The Cigna Group

3h • Remote

About The Position

As a LMS Administrator, Technical Training Lead Analyst on our team, you will assist in maintaining the learning management system (LMS) user audiences, assignments, and reporting that will meet all regulatory, client, accreditation, and compliance needs to ensure data accuracy and integrity of Evernorth Pharmacies.
In this role, you will make an impact on our Evernorth Pharmacy patients and the organization as a whole by:
Performing multiple administrative functions in support of the organization-wide LMS training programs.
Assisting with LMS course assignments, reporting, auditing, and maintenance of course records within the LMS.
Creating and auditing all specialty LMS assignment profiles, audiences, and learning activities.
Uploading, testing, and deploying eLearning content into the LMS.
Developing and analyzing various LMS reports based on requester and data needs across multiple business areas.
Providing basic troubleshooting and assistance related to the LMS and online training courses.

Requirements

• High School Diploma or GED required, Bachelor’s Degree preferred.
• 2+ years’ experience of working knowledge within SAP SuccessFactors LMS required.
• Strong knowledge of LMS best practices and use of eLearning in pharmacy, healthcare or other highly regulated industry.
• Excellent verbal and written communication skills with the ability to assist with troubleshooting and analytical tasks.
• Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail.
• Capacity to learn new technology and then apply and interpret the knowledge quickly for end users.
• Ability to adhere to departmental quality practices and company compliance and audit standards.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Performing multiple administrative functions in support of the organization-wide LMS training programs.
• Assisting with LMS course assignments, reporting, auditing, and maintenance of course records within the LMS.
• Creating and auditing all specialty LMS assignment profiles, audiences, and learning activities.
• Uploading, testing, and deploying eLearning content into the LMS.
• Developing and analyzing various LMS reports based on requester and data needs across multiple business areas.
• Providing basic troubleshooting and assistance related to the LMS and online training courses.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED