Technical Trainer

IntelliDyne Jobs for Veterans • Washington, DC

2d • $75,000 - $80,000

About The Position

The scope of work for the Training Specialist shall include developing and deploying training plans that address the needs of all Division users as well as developing reports that include the number and types of training classes delivered, quantity of students attending each class, and the names of the trainers who delivered the training.
The Training Specialist shall capture and report results of training evaluations, function as the Administrator, recording learning, adding and scheduling courses, and running reports, creating and maintaining a training calendar distributed to all Division users, and evaluate the effectiveness of training programs in order to provide recommendations for improvement.
Training for new software/hardware may also need monitoring and reporting for special projects. Training curriculums created shall be approved and accommodations for users requiring special needs addressed.

Requirements

• Bachelor's Degree required
• 3 years work experience in training and development, instructional design, teaching, technical writing or related work
• HDI-CSR Certification
• Ability to deliver excellent customer service
• Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat
• Excellent written and verbal communication skills.
• Ability to communicate and present a technical subject matter in an understandable, coherent manner
• Ability to develop Standard Operating Procedures, informative documentation, training guides, customer assistance "How To" scripts, product usage guidelines, packaged (or "canned") communications.
• Attention to detail to ensure accuracy of training materials prior to distribution
• Be a strong team player with a "can do" attitude, and adaptable to different training approaches.
• Knowledge and experience in Section 508 compliance standards
• Possess U.S. Citizenship and be eligible to obtain a public trust clearance

Nice To Haves

• Four years or more of experience answering high volume help desk technical calls

Responsibilities

• Developing and deploying training plans that address the needs of all Division users
• Developing reports that include the number and types of training classes delivered, quantity of students attending each class, and the names of the trainers who delivered the training
• Capture and report results of training evaluations
• Function as the Administrator, recording learning, adding and scheduling courses, and running reports
• Creating and maintaining a training calendar distributed to all Division users
• Evaluate the effectiveness of training programs in order to provide recommendations for improvement
• Monitoring and reporting for special projects
• Creating training curriculums
• Addressing accommodations for users requiring special needs

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees