Technical Trainer

Acrisure•Oklahoma City, OK

6d•Onsite

About The Position

The Technical Trainer (Payroll Ops) is responsible for delivering payroll training programs and supporting learning resources focused on payroll systems, service bureau operations, and payroll concepts for both internal teams and clients. This role builds upon foundational training skills and demonstrates increasing independence in facilitation, content support, and consultative engagement. The Technical Trainer applies payroll expertise, learning methodologies, and collaboration skills to improve training effectiveness and support business outcomes, while continuing to refine facilitation, design, and evaluation capabilities. What Part Will You Play? Deliver standard payroll training sessions independently for internal teams and clients using approved materials and curricula Update, maintain, and contribute to training content, including reference materials, presentations, and learning aids Tailor training delivery to audience needs within established frameworks and guidelines Participate in training analysis, evaluation, and follow-up activities to assess effectiveness and support business outcomes activities to assess effectiveness and support business outcomes Provide consultative guidance related to payroll systems, processes, and ancillary products within the defined scope Collaborate with cross-functional stakeholders to ensure training content accuracy, relevance, and alignment with operational needs Support onboarding, cross-training, and knowledge-sharing initiatives for peers and stakeholders initiatives for peers and stakeholders Continue to build payroll, product, and training knowledge through ongoing learning and feedback Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected]. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

Requirements

2-4 years of Payroll Service Bureau experience required
Experience delivering training, mentoring, or facilitating learning (formal or informal)
Demonstrated ability to apply payroll knowledge in training or knowledge transfer settings
Ability to independently facilitate standard training sessions and manage classroom or virtual delivery environments

Nice To Haves

Experience supporting multiple phases of the training lifecycle (analysis, design, delivery, evaluation)
Bachelor’s degree (or equivalent experience)
CPP certification
Proficiency in a second language
Able to work in a fast-paced environment
Experience delivering results and measurable outcomes

Responsibilities

Deliver standard payroll training sessions independently for internal teams and clients using approved materials and curricula
Update, maintain, and contribute to training content, including reference materials, presentations, and learning aids
Tailor training delivery to audience needs within established frameworks and guidelines
Participate in training analysis, evaluation, and follow-up activities to assess effectiveness and support business outcomes activities to assess effectiveness and support business outcomes
Provide consultative guidance related to payroll systems, processes, and ancillary products within the defined scope
Collaborate with cross-functional stakeholders to ensure training content accuracy, relevance, and alignment with operational needs
Support onboarding, cross-training, and knowledge-sharing initiatives for peers and stakeholders initiatives for peers and stakeholders
Continue to build payroll, product, and training knowledge through ongoing learning and feedback