Technical Trainer

Assa Abloy • Austin, TX

48d • $120,000 - $165,000 • Remote

About The Position

We are seeking a hands-on Technical Trainer to deliver high-impact training programs on HID Global's PACS technologies. This role will focus on educating our partners and customers on HID's Complex Solutions, including Mobile Access, Mercury controllers, and other technical solutions. The ideal candidate will be passionate about technical education, comfortable with hardware and software environments, and skilled at translating complex concepts into engaging learning experiences.

Requirements

• Bachelor's degree in technology or business-related field.
• Approximately 10 years of professional experience
• PACS industry experience, with advanced domain expertise in access control technologies and the broader security ecosystem.
• Strong understanding of HID PACS ecosystem including Mobile Access, Mercury controllers, and OSDP.
• Experience with HID Reader Manager, HID Academy, and PACS tools.
• Excellent communication and presentation skills.
• Ability to travel domestically a minimum of 50% of the time with periodic international travel.

Responsibilities

• Creating and facilitating engaging training sessions in-person, virtually, and through blended formats, with a focus on complex HID and Mercury solutions, including hands-on lab and simulations.
• Collaborating with sales and product leadership to assess needs and implement tailored training strategies.
• Tracking and evaluating training effectiveness using KPIs, performance metrics, and feedback.
• Customizing content for different audiences including sales engineers, installers, and end-users.
• Continuously enhancing training content by staying informed on industry trends and adult learning best practices.
• Creating and maintaining training materials, including presentations, manuals, and e-learning modules.
• Collaborating with product teams to ensure training content reflects the latest product updates and best practices.
• Supporting HID Academy certification programs and track learner progress.
• Evaluating training effectiveness and continuously improving delivery methods.
• Staying current with HID PACS technologies, including new products and new industry standards
• Providing guidance on troubleshooting and configuration

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees