Technical Trainer, Multifamily

Brivo • Bethesda, MD

53d • $90,000 - $100,000 • Hybrid

About The Position

As a Multifamily Technical Trainer at Brivo, you will be responsible for developing and delivering comprehensive training programs to our multifamily customer base and our resellers. Your primary focus will be to ensure customers are thoroughly onboarded and proficient in using Brivo's platform and solutions. This role requires exceptional presentation and communication skills, technical expertise, and a passion for empowering users through effective education. This hybrid position is based at our Bethesda, MD headquarters office.

Requirements

• 3+ years of experience in customer or partner training in the multifamily or real estate tech industry, with a deep understanding of customer operational needs and technology stack.
• 3+ years of experience delivering product demonstrations to customers.
• 1+ years of experience with Brivo products and solutions preferred.
• Proven track record in leading complex projects from inception through completion, managing multiple stakeholders, and meeting deadlines.
• Solid understanding of technical infrastructure, cloud-based platforms, and system integration.
• Demonstrated ability to anticipate customer needs, adapt solutions to meet those needs, and provide exceptional support during the onboarding/training phase.
• Demonstrated self-confidence, energy, and enthusiasm when collaborating with others and when working with customers and partners.
• Strong proficiency in using project management tools (such as Asana) to manage and track project tasks, timeline, success, identify trends, and drive continuous improvements in the onboarding and training processes.
• Outstanding attention to detail and verbal and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.
• Proven ability to build strong relationships with clients and internal teams.
• Ability to work independently in a remote environment while also contributing effectively within cross-functional teams to drive project success.
• Proactive, innovative mindset focused on improving implementation processes, enhancing customer experience, and ensuring operational excellence.

Nice To Haves

• 1+ years of experience with Brivo products and solutions preferred.

Responsibilities

• New Customer Onboarding & Training: Design and facilitate a live and virtual structured training process for new customers, ensuring comprehensive training on Brivo's platform and guiding clients through each phase of implementation to ensure successful adoption.
• Existing Customer Training: Provide technical assistance, including system demonstrations and presentations, to existing resellers and established end users.
• Process Optimization: Continuously evaluate and refine the training playbook to streamline workflows and enhance efficiency, ensuring that customer education is scalable and repeatable.
• Intrateam Collaboration: Work with the Lead Training Technician to align training with reseller needs and industry best practices, and partner with the Training Content Development team to build supplemental content.
• Technology & Partner Advocate: Serve as a key technical advisor and advocate for Brivo and third-party products.
• Cross-Functional Collaboration: Act as a liaison between customers, L&D, multifamily, customer success, sales, sales engineers, product, and support teams to ensure all stakeholder training requirements are captured and addressed. Drive continuous feedback loops to enhance product offerings and training processes. Maintain regular communication with internal stakeholders of multifamily customers, fostering strong relationships and identifying growth opportunities for the training and support process.
• Strategic Implementation Planning: Collaborate with cross-department leadership and L&D to define and execute robust training strategies tailored to individual customer requirements, ensuring seamless alignment with business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees