Technical Trainer Mobility Customer Services

Siemens Corporation • Chicago, IL

44d • $82,212 - $105,366 • Hybrid

About The Position

Siemens Mobility is looking for an outgoing Technical Trainer who is passionate about helping others succeed. The role combines in-person and virtual classroom instruction, hands-on training in the shop or field along the railway for employees and customers in Field Service Maintenance, Mechanical Desk or other related roles. Success requires maintenance and computer/software skills, an ability to deliver engaging training as well as and ability to effectively manage multiple projects. This role can be based in our Chicago, IL; Wilmington, DE; or Washington DC locations.

Requirements

• High School Diploma or GED.
• Minimum of 3 years of electrical or mechanical maintenance or related experience in the rail or other technical maintenance industry.
• Minimum of 1 year of experience either facilitating formal classroom training or providing informal on-the-job training.
• Demonstrated basic proficiency with software, platforms and tools, including:
• MS Office/365 (e.g., PowerPoint, Excel, Word, SharePoint, Outlook),
• Video conferencing applications (e.g., Zoom or MS Teams),
• Comfortable navigating online resources and resolving minor technical issues to ensure effective training delivery.
• The ability to balance multiple initiatives/projects simultaneously.
• The ability to build relationships and collaborate with colleagues, customers, subject matter experts, and external vendors to support our training initiatives.
• Ability to travel approximately 30% in the US and occasionally to Canada, including overnight stays. The percentage of travel may vary depending on the candidate's location.

Nice To Haves

• Associate or bachelor's degree in a technical field. (e.g., Electrical or Mechanical Engineering Technology)
• Certifications, such as Certified Maintenance & Reliability Technician (CMRT) or Certified Maintenance & Reliability Professional (CMRP), HVAC, brake systems, etc.
• Exceptional problem-solving, critical thinking, and data analytical skills demonstrated through complex fault diagnosis in a maintenance environment.
• Proficient to advanced skills with rail specific software, platforms and tools, including:
• Work order and asset management platforms. (e.g., Maximo, SAP, etc.)
• Remote fleet monitoring applications. (e.g. Railigent, HealthHub, Predix, etc.)
• An understanding of Federal Railroad Administration (FRA), OSHA and other relevant federal, state, and local safety laws, regulations, and operating rules.
• A desire to learn and grow your technical, training-related, software skills with course authoring, video editing and virtual simulation systems.

Responsibilities

• Facilitate engaging technical training primarily to field service maintenance technicians, customers, and related roles.
• Collaborate with stakeholders, subject matter experts and instructional designer to support the identification of learner skill gaps and training needs.
• Collaborate with instructional designer and/or external vendor partners to support the design and development of training courses and materials.
• Use surveys to measure the effectiveness of courses you deliver. Analyze and report on survey results to inform continuous improvement decisions on training courses.
• Provide support as a training SME to the Customer Success sales team, who sell our training services to Siemens' customer base.
• Use various learning technology and applications to support our training initiatives, such as PowerPoint, MS 365 applications, MS Teams, SharePoint, etc.

Benefits

• Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1.
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world's most significant problems - Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees