Technical Support Unit Manager (Public Service Administrator, Opt. 1)

State of Illinois•Springfield, IL

About The Position

The Department of Healthcare and Family Services, Child Support Services (CSS) - Bureau of Policy and Program Support is seeking to hire a highly qualified and motivated professional to join our Technical Support team in the role of Public Service Administrator. Subject to management approval, independently conducts research of division-wide needs as they relate to daily operations and collection enhancements with a focus on statewide database systems data-processing capabilities. Coordinates and conducts meetings with project staff and outside project participants to effect system fixes, changes, and enhancements that cross all functional areas. Develops, reviews, and analyzes system functionality to ensure compliance with business practices and state and federal guidelines. Establishes priorities and requested completion dates for projects. Serves as a working supervisor. The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of the Technical Support team. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses business or public administration
Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization

Nice To Haves

Three years (3) of administrative experience in state and federal policy as it relates to child support and in statewide database systems processing including case structure, participant relationships and the effects of case and participant types on financial distribution
Three (3) years of experience working on database structures and data base relations, data base cleanup, and data reconciliation
Two (2) years of experience adapting business practices to new database
Prefers education supplemented by a Master’s degree in business or public administration, with course work in areas such as economic theory, accounting and finance, organizational theory, and operations research
Three (3) years of experience working with staff and management professionals in planning, developing, and conducting management evaluation studies
Three (3) years of experience analyzing problems and developing systems of action regarding data collection techniques
Three (3) years of experience adopting and utilizing the concepts and techniques of operations research in developing research projects
Three (3) years of professional administrative experience analyzing administrative problems and adopting an effective course of action for a child support program
Two (2) years of experience utilizing a Statewide Database system such as the Key Information Delivery System (KIDS) or Enforcement and Paternity for Illinois Children (EPIC) systems
Two (2) years of experience working with and managing confidential information

Responsibilities

Subject to management approval, serves as the Technical Support Unit Manager by independently conducting research of division-wide needs as they relate to daily operations and collection enhancements with a focus on statewide database systems and data-processing capabilities
Serves as a working supervisorServes as a working supervisor
Coordinates and conducts meetings with project staff and outside project participants to effect system fixes, changes, and/or enhancements that cross all functional areas
Develops, reviews, and analyzes functionality to ensure compliance with business practices and state and federal guidelines
Establishes priorities and requested completion dates for projects
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas.
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)