Technical Support & Training Specialist

CONTRACT MANUFACTURER LLC

3d

About The Position

The Technical Support & Training Specialist will serve as the primary resource for providing technical assistance, troubleshooting, and training related to our truck equipment product lines. This role ensures that customers, dealers, and internal teams receive clear guidance on installation, operation, and service of equipment. The specialist will also develop and deliver training programs to enhance product knowledge and support safe, efficient use in the field.

Requirements

• Associate or Bachelor’s degree in Engineering Technology, Automotive/Truck Equipment, or related field (or equivalent experience).
• 3+ years of experience in technical support, field service, or equipment training—preferably with truck bodies, cranes, hydraulics, or related equipment.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and presentation abilities.
• Proficiency in creating training materials (PowerPoint, manuals, videos).
• Ability to travel up to 30–40% to customer and dealer sites.

Nice To Haves

• CDL license (or ability to obtain) preferred.

Responsibilities

• Provide technical support to customers, dealers, and internal teams via phone, email, and in person.
• Diagnose and resolve equipment issues, including mechanical, hydraulic, and electrical systems.
• Develop, update, and deliver training programs (classroom, hands-on, and virtual) for technicians, customers, and sales staff.
• Create and maintain technical documentation, manuals, troubleshooting guides, and training materials.
• Support field service activities, including product launches, warranty issues, and equipment demonstrations.
• Collaborate with Engineering, Product Management, and Quality teams to communicate recurring issues and recommend improvements.
• Track and report common technical challenges and training needs.
• Ensure compliance with safety standards and company policies during all training and support activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees