Technical Support Technician (US Remote)
About The Position
The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market. The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility. Responsibilities of the Technical Support Technician include but are not limited to: Supports and configures the hardware and software used in customer implementations Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
Requirements
- 3+ years of Technical Customer Support experience.
- 2+ years of Public Safety Applications experience involving CAD applications.
- Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems.
- Works well as a single resource, as well a member of a team.
- Efficiently troubleshoot and diagnose system issues
- Ability to represent yourself and the company with the utmost professionalism.
- Ability to pass stringent background checks based on local and Federal fingerprint submissions.
- Ability to participate in on-call duties for off-hour issues on a rotational basis.
- Bachelors degree or 3+ years of relevant experience
- Must be able to obtain background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Nice To Haves
- In depth knowledge of Windows Applications, Servers, and SQL Database Server environments.
- Basic Network and Infrastructure knowledge. Experience with Firewalls and routers; F5 and Fortigate preferred.
- Ability to troubleshoot application system issues including hardware, networking, and third party components preferred.
- Previous knowledge of the PremierOne Application Suite is a plus.
Responsibilities
- Supports and configures the hardware and software used in customer implementations
- Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
