Motorola Solutions-posted 4 days ago
Full-time • Mid Level
Remote • Westminster, CO
5,001-10,000 employees

CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. The Support team is comprised of a group of people supporting Motorola Solu tions software and services to the public safety market. The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.

  • Supports and configures the hardware and software used in customer implementations
  • Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
  • 3+ years of Technical Customer Support experience.
  • 2+ years of Public Safety Applications experience involving CAD applications.
  • Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems.
  • Works well as a single resource, as well a member of a team.
  • Efficiently troubleshoot and diagnose system issues
  • Ability to represent yourself and the company with the utmost professionalism.
  • Ability to pass stringent background checks based on local and Federal fingerprint submissions.
  • Ability to participate in on-call duties for off-hour issues on a rotational basis.
  • Bachelors degree or 3+ years of relevant experience
  • Must be able to obtain background clearance as required by government customers
  • Legal authorization to work in the U.S. indefinitely is required.
  • Employer work permit sponsorship is not available for this position.
  • In depth knowledge of Windows Applications, Servers, and SQL Database Server environments.
  • Basic Network and Infrastructure knowledge.
  • Experience with Firewalls and routers; F5 and Fortigate preferred.
  • Ability to troubleshoot application system issues including hardware, networking, and third party components preferred.
  • Previous knowledge of the PremierOne Application Suite is a plus.
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave and more!
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