Technical Support Technician

RSS, LLC. • Sacramento, CA

1d • $21 - $30 • Onsite

About The Position

The Technical Support Technician is a hands-on technical role responsible for supporting and maintaining the organization’s IT infrastructure, with a strong focus on Windows-based environments, Active Directory, and networking fundamentals. This position provides technical support for end-users, troubleshoots hardware and software issues, and ensures smooth daily IT operations. The role works with the guidance of the IT Support Lead, contributing to system stability and process improvements.

Requirements

• Strong understanding of Windows 10 & Windows 11 workstation environments
• Hands-on experience with Active Directory (AD) user and group management
• Knowledge of Windows Server 2019+ administration, security policies, and access controls
• Basic networking knowledge, including DNS, DHCP, VPNs, and authentication protocols
• Experience with ITSM ticketing tools (e.g., ServiceNow, ManageEngine) for issue tracking and reporting
• Familiarity with PowerShell scripting for basic administrative tasks
• Strong troubleshooting and analytical thinking skills to resolve Windows-related and network issues
• Excellent communication and customer service skills, ensuring professional support interactions
• Ability to prioritize tasks effectively, balancing multiple technical support requests
• Strong attention to detail, particularly in Active Directory management and security enforcement
• Ability to work independently while following established IT processes and best practices
• Comfortable working in an enterprise Windows environment with a focus on domain security and compliance
• Ability to quickly learn and adapt to new technologies and IT infrastructure changes
• 2+ years of IT support experience in a Windows networking environment
• Proficiency in: Windows 10 & Windows 11 administration and troubleshooting
• Active Directory (AD) management, including user accounts and security policies
• ITSM ticketing systems such as ServiceNow or ManageEngine
• Networking fundamentals, including DNS, DHCP, and VPNs
• Associate degree in IT, Computer Science, or a related field (or equivalent work experience)

Nice To Haves

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA Network+ (for networking fundamentals)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• ITIL Foundation (for IT service management best practices)

Responsibilities

• Provide L1/L2 support for Windows 10 & Windows 11 workstations, including setup, configuration, and troubleshooting
• Manage and support Active Directory (AD), including user accounts, group policies, and access permissions
• Assist with Windows Server 2019 and newer environments, including authentication, security policies, and directory services
• Troubleshoot network-related issues, including DNS, DHCP, VPN connectivity, file shares, and remote access problems
• Support Microsoft Office 365 applications, ensuring proper integration with the Windows environment
• Monitor and maintain user access controls, ensuring compliance with IT security policies
• Perform device imaging, software installations, and system updates in coordination with IT leadership
• Maintain Windows-based desktop and laptop environments, ensuring system performance and stability
• Utilize ITSM tools (e.g., ServiceNow, ManageEngine) for ticket tracking and support request management
• Assist with patch management, ensuring operating system and software security updates are applied timely
• Work with IT leadership to troubleshoot Windows domain-related issues, such as login failures and security policies
• Document network configurations, user access procedures, and IT troubleshooting guides to improve response times response times
• Assist in creating and maintaining technical documentation, SOPs, and troubleshooting guides
• Identify and escalate recurring issues to IT Support Lead for further analysis and resolution
• Provide feedback on IT processes, suggesting improvements for system performance and end-user experience
• Participate in IT projects related to Windows environment optimization, AD restructuring, and automation initiatives

Benefits

• Health Benefits
• 401(k) with Company Match
• Life and Disability Benefits
• Paid Holidays & Paid time off
• Access to multiple types of training
• Opportunities for Self-development and Career Progression
• Wellness Benefits & Employee Assistance Program
• Family Leave (Maternity, Paternity)
• Tuition Reimbursement Program
• Apprenticeship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree