Senior Technician, Technical Support
About The Position
Senior Technical Support Technician At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Technician on our Technical Support Team in Round Rock, Texas. What you’ll achieve As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. You will: Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. Dell Technologies helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the data era.
Requirements
- Minimum of 2 years of related experience
- World-class customer service, phone etiquette and work ethic
- Ability to excel under pressure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Nice To Haves
- Experience with job-associated databases or software
Responsibilities
- Solve complex problems for customers and be on top of ambitious expectations
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit first-class customer service
- Drive operational excellence through quality closures and efficient management of issues
- Have the opportunity to mentor and coach other team members
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
