Senior Technical Support Engineer

Centric Software • New York, NY

1d • $120,000 - $135,000 • Remote

About The Position

Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease. From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.

We are seeking a Senior Technical Support Engineer to join our growing team. You will play a pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our North America customers, you'll address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.

Requirements

• Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
• Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry.

Nice To Haves

• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Benefits

• Competitive salary and comprehensive benefits package.
• A dynamic and collaborative work environment within an international team.
• Opportunities for professional growth and skill development in a rapidly evolving industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level