Senior Technical Support Engineer

JBT Marel • Chalfont, PA

1d

About The Position

Responsibilities: Provides advanced technical support to customers and internal teams, resolving complex technical issues. Serves as a subject matter expert for troubleshooting and problem resolution. Collaborates with engineering and product management to address product-related challenges. Develops and delivers training programs for technical support staff and customers. Prepares and maintains detailed documentation of technical solutions and best practices. Analyze support data to identify trends and recommend improvements. Implements digital tools and process enhancements to improve support efficiency. Ensures compliance with company policies, quality standards, and regulatory requirements. Mentors junior technical support engineers and provides guidance on complex cases. Supports continuous improvement initiatives in technical support operations. Knowledge and Skills: Education: Bachelor’s degree in Engineering, Computer Science, or a related field. Experience: Minimum of 5 years of experience in technical support or a related role, with at least 2 years in a senior position. Technical Skills: Proficiency in troubleshooting hardware and software issues, with a strong understanding of JBT products and systems. Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly. Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. Customer Focus: Demonstrated ability to maintain a customer-focused mindset in a fast-paced environment. Preferred Skills Experience with automation systems Familiarity with CRM and support ticketing systems. Certifications in relevant technical areas (e.g., ITIL, CompTIA). Work Environment and Physical Demands: This position may require occasional travel to client sites for on-site support and training. Availability for on-call support as needed. Occasionally required to lift and/or move up to 25 pounds. Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in technical support or a related role, with at least 2 years in a senior position.
• Proficiency in troubleshooting hardware and software issues, with a strong understanding of JBT products and systems.
• Excellent verbal and written communication skills, with the ability to convey complex technical information clearly.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Demonstrated ability to maintain a customer-focused mindset in a fast-paced environment.
• Availability for on-call support as needed.

Nice To Haves

• Experience with automation systems
• Familiarity with CRM and support ticketing systems.
• Certifications in relevant technical areas (e.g., ITIL, CompTIA).

Responsibilities

• Provides advanced technical support to customers and internal teams, resolving complex technical issues.
• Serves as a subject matter expert for troubleshooting and problem resolution.
• Collaborates with engineering and product management to address product-related challenges.
• Develops and delivers training programs for technical support staff and customers.
• Prepares and maintains detailed documentation of technical solutions and best practices.
• Analyze support data to identify trends and recommend improvements.
• Implements digital tools and process enhancements to improve support efficiency.
• Ensures compliance with company policies, quality standards, and regulatory requirements.
• Mentors junior technical support engineers and provides guidance on complex cases.
• Supports continuous improvement initiatives in technical support operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level