Technical Support Specialist

POWERX•Phoenix, AZ

10h•Hybrid

About The Position

The Technical Support Specialist operates within a hybrid utilization model, combining project-based technical support with mentoring, on-the-job training (OJT), and training development. This role supports both immediate project execution and long-term workforce capability by providing hands-on technical expertise, delivering structured classroom and field training, reviewing technical documentation, and serving as a key technical resource for field teams. The position plays a critical role in reinforcing technical quality, human performance, and safety programs while ensuring consistent application of technical standards across operations.

Requirements

Must have a satisfactory background check.
Knowledge of electrical systems, acceptance testing, commissioning, start-up, equipment maintenance, and troubleshooting.
Excellent project management skills with the ability to oversee multiple initiatives simultaneously.
Ability to assess training needs and develop targeted learning programs.
Strong communication, interpersonal, and presentation skills, with the ability to engage and motivate a diverse workforce; strong leadership and mentoring skills.
Proficient with Learning Management Systems (LMS), training software, and other tools for tracking and evaluating employee progress.
Ability to foster a collaborative, supportive, and customer-oriented work environment.
Detail-oriented with a commitment to safety and quality.
Problem-solving skills, with the ability to adapt training methods to meet diverse employee needs.
Client-focused mindset with the ability to understand and respond to the unique needs of our customers.
Results-driven with a focus on achieving both employee development and organizational goals.
Bachelor’s degree or equivalent professional experience in Instructional Design, Educational Technology, or a related field.
Minimum 8 years of experience in electrical testing, commissioning, relay testing, or protection & control.
Experience with technical training standards and certifications in electrical commissioning or similar industries.
Strong working knowledge of apparatus testing, protection & control systems, relay testing, and utility or industrial power systems.
Demonstrated ability to teach, mentor, and communicate effectively with field personnel.
Ability to safely lift, carry, and maneuver tools, test equipment, and materials commonly used in electrical testing and commissioning (up to approximately 50 lbs).
Ability to climb ladders, stairs, scaffolding, and access elevated work areas in substations, industrial facilities, and construction environments.
Ability to stand, walk, bend, kneel, and work in varied physical positions for extended periods during job-site activities.
Ability to work in indoor and outdoor environments, including exposure to varying weather conditions, noise, dust, and temperature extremes.
Ability to wear required personal protective equipment (PPE), including arc-rated clothing, hard hats, safety glasses, gloves, and fall protection, as required.
Visual and auditory ability sufficient to perform technical inspections, read instruments and documentation, and communicate effectively in active work environments.
This position may require early start times, extended work hours, or overtime based on project schedules, operational needs, and site requirements.
Willingness to travel to job sites as required up to 50%.

Nice To Haves

Professional certifications in workforce development, training, or electrical services (e.g., NETA, NICET, or other related certifications) are highly desirable.
Expertise in training requirements for support services, encompassing industry standards, equipment handling protocols, and certification processes.

Responsibilities

Serve as a technical point of contact for field personnel, providing guidance on equipment testing, protection and control (P&C), and related technical matters.
Provide hands-on technical support at job sites, including short-term field assignments to address execution challenges, staffing gaps, or urgent operational needs.
Perform technical reviews of project documentation, including test plans, procedures, reports, and other technical deliverables.
Support consistent application of technical standards across projects and field operations.
Develop and deliver technical training through classroom instruction, internal webinars, and on-the-job training (OJT) as required.
Mentor technicians and junior engineers to strengthen technical capability, confidence, and execution consistency.
Identify, document, and communicate technical skill gaps and training needs observed across field teams.
Support continuous learning and development through coaching and knowledge transfer.
Support the development, revision, and implementation of technical standards, standard operating procedures (SOPs), and work instructions.
Reinforce organizational human performance tools and safety expectations through field engagement, training, and coaching.
Promote technical quality, procedural compliance, and safe execution across all assigned scopes of work.
Participate in employee qualification and competency vetting in accordance with the POWERX Employee Qualification Program.
Verify personnel meet defined technical skill and qualification requirements prior to performing assigned work.
Support continuous improvement by providing structured feedback from field execution and project reviews to Workforce Development, Operations, and leadership.
Coordinate closely with Operations and Workforce teams to align utilization, availability, and workload with project demands.
Additional responsibilities and tasks as required to support the organization's goals and adapt to evolving business needs.

Benefits

Competitive Pay
Incentives for Certifications
Referral Bonus Program
Tuition Reimbursement
Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
401k program with a company match
Performance Program
Paid Parental Leave
PTO including Wellness Days and Paid Holidays
And much more!