Technical Support Specialist
About The Position
VPI is currently hiring a part-time Technical Customer Support Specialist (approximately 20 hours per week) to provide frontline customer service and technical support for our radiation detection and monitoring products. This role supports customers and products subject to U.S. regulatory requirements; therefore, candidates must meet applicable U.S. citizenship and security eligibility standards. The position is based in Draper, UT, and reports through our Business Operations department. VPI offers a collaborative and supportive workplace culture where employees are valued and encouraged to succeed. We are guided by core principles of integrity, commitment, job satisfaction, and financial security, which shape how we work and grow as an organization. When you join VPI, you will have opportunities to develop new skills, expand your knowledge, and advance your career in a meaningful way. Come be part of a growing company that provides competitive benefits and recognizes the talents and contributions of its team members. Apply today to join VPI. VPI Technology Group provides high-quality services for developing new technologies and products. We provide engineering and design support for improving existing technologies. Drawing from a wide breadth of engineering skill sets and experience, VPI has the ability to solve problems and develop technologies that require software, electrical, mechanical, and manufacturing engineering expertise. http://www.vpitechnology.com/#about VPI is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other federal, state, or local protected class and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected]. All applicants applying for U.S. job openings must be authorized to work in the United States.
Requirements
- High school diploma or equivalent
- Must be a U.S. Citizen and eligible to obtain a U.S. Security Clearance
- Basic troubleshooting experience and strong interest in technical support
- Proficiency with MS applications (Word, Excel, Outlook; Access preferred)
- Strong phone-based customer service skills, including active listening and clear communication
- Ability to remain calm, professional, and solution-focused when assisting stressed or upset customers
- Reliable, punctual, and responsive to customer and internal requests
- Strong aptitude for learning new software applications and technical concepts
- Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively
- High attention to detail and commitment to accuracy
- Strong critical thinking and problem-solving abilities
- Adaptable and able to work effectively in a fast-paced environment with changing priorities
- Exercises sound judgment while following company policies and procedures
Nice To Haves
- Prior experience in a customer support or customer service role
- General IT knowledge or technical support experience
- Familiarity with CRM systems and customer support best practices
- Basic understanding of electrical systems or electronics is a plus
Responsibilities
- Provide frontline customer service and technical support to both external customers and internal teams
- Respond to product, service, and technical inquiries via phone and email
- Process customer orders, returns, and related documentation accurately
- Resolve customer concerns and complaints, escalating issues as appropriate
- Create and escalate technical support tickets to Technical Support Representatives when needed
- Assist with warranty services, billing questions, and general account support
- Support logistics coordination and order fulfillment activities
- Perform additional administrative and operational tasks as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
