Technial Support Specialist

Avinode Group • Miami, FL

3h • Remote

About The Position

We are seeking a Technical Support Specialist with deep experience in APIs and system integrations to support and resolve complex technical issues. In this customer-centric role, you will partner closely with clients to understand their use cases, troubleshoot integration challenges, and provide clear, actionable guidance. You’ll leverage your technical expertise and strong communication skills to ensure customers realize maximum value from our solutions and enjoy a seamless experience. This is an opportunity to work in a dynamic environment and play a key role in our customers’ and team’s success.

Requirements

• 2-3 years in a similar role/experience, preferably in a SaaS environment
• You are passionate and empathetic about customer service: a good listener who likes digging into problems, overcoming technical and non-technical challenges, finding the best resolution or workaround, and communicating the solution as effectively as possible.
• You have experience working with APIs and configuring integrations between platforms, tools, and third-party systems.
• You are an independent self-starter who isn’t afraid to ask questions.
• You can balance multiple competing priorities in a fast-paced environment.
• You communicate well; as this is a customer-facing role at a company with offices in multiple time zones and multiple countries, this position requires strong written and verbal communication skills.
• You are a quick learner with the technical aptitude to develop a deep and detailed understanding of new software and various customer needs.
• You are flexible; you can adapt to a complex and rapidly changing product suite and work effectively with different customer personalities.
• You will be one of several people in this role who will share responsibilities for supporting our product offering. As such, you can start with abilities in one or more of the following areas, with an interest to learn the rest from peers in your role:
• You understand how web applications work
• You understand and can document how REST APIs work
• You understand JSON and XML payloads

Responsibilities

• Serve as the primary point of contact for technical issues via phone, email, and interactive chat.
• Diagnosing and resolving technical issues through troubleshooting.
• Responding to queries with a customer-centric mindset and offering clear, practical advice to help resolve problems effectively.
• Maintaining accurate records of technical issues and resolutions.
• Serve as a guide and technical resource for customers implementing integrations with Avinode Group APIs.
• Write and maintain API & Integration documentation and implementation best practices.
• Use the learnings from your support cases to contribute to support documentation for our web-based products.

Benefits

• We offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated - your ideas will be heard.
• We have a remote-first work environment.
• Our Synergy events bring all Noders across departments together in-person to collaborate on a professional level, as well as have fun which is equally as important.
• We have opportunities to develop your skills or to learn new things with training. We want to support your development and dreams.
• We’re growth-oriented, entrepreneurial, ambitious and will support you to exceed your goals.
• You will be surrounded by exceptionally talented driven people who are in pursuit of excellence.
• By working together, you will experience your standards, expectations and confidence take a quantum leap forward.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed