Technical Support Specialist
About The Position
Technical Support Specialist The primary role of the Technical Support Specialist is to provide technical support for end users by researching and answering questions, troubleshooting problems, and maintaining workstations and equipment. The ideal candidate will have a strong background in technology and excellent interpersonal, problem solving, and organizational skills. Reports to: Technical Support Manager Direct Reports: None Duties/Responsibilities: The duties listed below are an outline of the Technical Support Specialist’s responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.
Requirements
- High School diploma or equivalent preferred.
- Help desk experience preferred.
- Computer proficiency
- Broad LAN Knowledge
- Must be an effective communicator, written and oral.
- Must be able to provide superior customer service.
Nice To Haves
- CompTIA A+ Certification preferred.
Responsibilities
- Offer technical support to users by responding to questions and concerns.
- Troubleshoot common issues and direct clients toward appropriate department if further assistance is needed.
- Identify problems and guide clients through corrective steps.
- Write and maintain documentation to improve client references.
- Assist users via phone, email, online chat or in-person site visits.
- Identify problems and advise on solutions.
- Perform routine maintenance on workstations to ensure proper operations.
- Arrange service by software or hardware vendors to repair or replace defective products.
- Maintain knowledge of technology innovations and trends.
- Escalate major issues to other IT employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
