Technical Support Specialist

MRA Recruiting Services • Menomonee Falls, WI

7d • $35 - $38

About The Position

Are you a hands-on problem solver who enjoys troubleshooting complex mechanical, electrical, and software systems? Join a growing, global organization where your technical expertise directly impacts customer success and operational excellence.

As a Technical Support Specialist, you’ll play a critical role in supporting customers and field service teams by diagnosing and resolving technical issues across advanced conveyor and logistics automation systems. This is a 1st shift opportunity with competitive pay and exposure to cutting-edge industrial technology.

Requirements

• Degree in Mechatronics, Electrical Engineering, Electro-Mechanical Technology, or equivalent hands-on experience
• At least 2 years of technical support experience with electro-mechanical systems
• Experience with PLCs (Siemens and/or Allen Bradley preferred)
• Ability to read wiring schematics and troubleshoot industrial systems
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Office; ERP experience is a plus
• Valid driver’s license and willingness to travel up to 25%
• Ability to work occasional overtime

Nice To Haves

• Experience with PLCs (Siemens and/or Allen Bradley preferred)
• Proficiency with Microsoft Office; ERP experience is a plus

Responsibilities

• Provide first-line technical support for electrical, mechanical, and PLC/software issues
• Troubleshoot and resolve complex technical problems remotely and occasionally onsite
• Support field service engineers and customers with diagnostics and solutions
• Assist with spare parts identification, quotes, and order support
• Manage warranty and claim cases, ensuring clear communication and resolution
• Maintain and update technical documentation, manuals, and training materials
• Read and interpret schematics, diagrams, and technical drawings
• Deliver technical training on equipment and systems
• Collaborate with global teams to share feedback and improve service solutions

Benefits

• Competitive hourly pay: $35–$38/hour
• Comprehensive benefits: medical, dental, vision
• 401(k) with company match
• Opportunity to work with advanced automation and PLC systems (Siemens & Allen Bradley)
• Career growth within a global organization
• Diverse, hands-on technical challenges; no two days are the same
• Collaboration with international teams
• Travel opportunities (~25%), including potential international experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree