Technical Support Specialist

Lcs - London Computer Systems • Cincinnati, OH

2d • Hybrid

About The Position

Are you the go-to problem-solver when it comes to tech questions? London Computer Systems ( LCS ) is hiring Technical Support Specialists to join our Product Support team. You’ll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues—whether it’s related to data, connectivity, reports, or our mobile app—often on the very first call. If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.

Requirements

• Previous experience in technical support, help desk, or customer-facing service role
• Strong problem-solving, troubleshooting, and communication skills
• Familiarity with tools like ticketing systems, remote support, or softphones
• Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
• Accountability and adaptability in a fast-paced environment

Nice To Haves

• IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
• Backgrounds in retail management, tutoring, training, or teaching are also a great fit—your ability to guide and support others matters most.
• Even if your background isn’t traditional, if you love learning technology and helping people, this role could be the right fit for you.

Responsibilities

• Become an expert in Rent Manager and its related applications
• Troubleshoot software and technical issues via phone, email, and remote sessions
• Guide users with clear communication and best practices
• Document and track issues using ticketing software
• Collaborate with internal teams to improve processes and customer satisfaction

Benefits

• Hybrid flexibility: 50% in-office, 50% remote
• Comprehensive training to set you up for success from day one
• Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
• Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more
• Modern office campus: fitness center and nature trail

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees