Technical Support Specialist

Booz Allen Hamilton • Aberdeen Proving Ground, MD

9d

About The Position

Technical Support Specialist Key Role: Provide on-site troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services. Provide desktop support, triage, and reporting and tracking of incidents. Manage special IT projects, including assisting with procurements for consolidated buys, roll-outs of new operating systems, and major software changes and updates. Assist with hardware inventory, labeling, and accountability, including maintaining software licensing information. Interface frequently with internal and external customers. Manage and make provisions for government mobile communication devices. Coordinate with the Network Enterprise Center (NEC) and other Information Management Officers on behalf of the organization. Provide advice to the organization in the area of expertise.

Requirements

• 4+ years of experience in a professional DoD environment
• 4+ years of experience in providing client-facing help desk support for Windows-based systems
• Experience with the Army Unified Directory Service (AUDS)
• Knowledge of E-Mail Entitlement Management, desktop imaging, Remedy, Service Now, and Microsoft Azure
• Secret clearance
• Bachelor's degree
• Security+ Certification

Nice To Haves

• Experience with the Army Account Validation System (AVS)
• Ability to troubleshoot Audio or Visual equipment
• Possession of excellent oral and written communication skills

Responsibilities

• Provide on-site troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services.
• Provide desktop support, triage, and reporting and tracking of incidents.
• Manage special IT projects, including assisting with procurements for consolidated buys, roll-outs of new operating systems, and major software changes and updates.
• Assist with hardware inventory, labeling, and accountability, including maintaining software licensing information.
• Interface frequently with internal and external customers.
• Manage and make provisions for government mobile communication devices.
• Coordinate with the Network Enterprise Center (NEC) and other Information Management Officers on behalf of the organization.
• Provide advice to the organization in the area of expertise.

Benefits

• health
• life
• disability
• financial
• retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• dependent care
• recognition awards program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level