Technical Support Specialist, Senior
About The Position
We are looking for a proactive and technically skilled Senior Technical Support Specialist to join our IT Infrastructure team. This role is critical in supporting and optimizing enterprise collaboration and conferencing technologies, with a strong focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions such as Crestron and Polycom Studio series. The ideal candidate will combine technical expertise with exceptional communication skills to deliver seamless support, including executive-level assistance. This is a contract to hire position located onsite in Deerfield, IL.
Requirements
- 2+ years of experience in IT infrastructure or technical support roles.
- Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony).
- Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints).
- Experience with Crestron AV control systems and Polycom Studio X50.
- Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio.
- Working knowledge of Microsoft 365 administration.
- Excellent troubleshooting skills and ability to communicate technical concepts clearly.
- Proven ability to work independently and collaboratively in fast-paced environments.
- Experience supporting executive-level users with professionalism and responsiveness.
- Strong written and verbal communication skills.
- The candidate must have a car, as this position requires travel between locations
- A valid driver's license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
Nice To Haves
- Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming.
- Experience with Zoom CRC or similar conferencing connectors.
- Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
- Experience supporting hybrid work environments and remote collaboration technologies
- We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Responsibilities
- Supporting and optimizing enterprise collaboration and conferencing technologies
- Focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions such as Crestron and Polycom Studio series
- Deliver seamless support, including executive-level assistance
Benefits
- We offer weekly competitive pay, medical, dental, vision, 401K and more.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
