Senior Technical Support Specialist

Xotic Pc • Lincoln, NE

1d • Remote

About The Position

Join the XOTIC PC Customer Service & Sales Team Turn Your Passion for Tech Into a Career You'll Love - From Anywhere in the U.S. Are you the friend everyone calls when they need tech advice? Do you enjoy gaming, troubleshooting, and helping people choose the ideal setup? XOTIC PC is hiring motivated, customer-focused, tech-savvy individuals to join our nationwide, work-from-home Customer Service & Sales Team. About XOTIC PC Since 1999, we've built custom gaming desktops, high-performance laptops, and professional workstations for gamers, creators, businesses, and performance users across the country. Every system is hand-assembled, and every customer interaction reflects our commitment to quality, innovation, and world-class service. What You'll Do This role is hands-on, fast-paced, and ideal for someone who enjoys engaging with customers and solving real issues. Guide customers through their buying journey, from first questions to final configurations Respond to customers via phone, live chat, and email with clarity and professionalism Recommend the right systems for gamers, creators, and professionals Manage multiple active conversations while maintaining accuracy Resolve support tickets quickly and clearly Use AI tools like ChatGPT to improve troubleshooting speed and response quality Work closely with a team passionate about technology and customer excellence Why You'll Love Working Here Nationwide work-from-home role Standard 5-day work week (Mon–Fri) Optional 4-day weeks during non-peak seasons Unlimited vacation (trust-based policy) Virtual team meetings, events, and giveaways Employee discounts on high-end systems and gear Clear growth paths in support, sales, marketing, or operations A culture built on performance, innovation, and teamwork What We're Looking For Strong passion for technology, gaming, or high-performance PCs Ability to multitask effectively across multiple communication channels Excellent written and verbal communication skills Strong follow-through, accuracy, and attention to detail Ability to resolve tickets quickly while maintaining customer satisfaction Confidence using AI tools like ChatGPT to support customers Typing speed of 40+ WPM High school diploma or equivalent Must reside within the United States Bonus Points 2–4 years of customer service or phone-based sales experience Experience with CRMs or customer service platforms Hands-on experience helping others build PCs or troubleshoot gaming setups Want to Stand Out? Submit a short (2-minute max) intro video explaining: Who you are Why you're a strong fit What excites you about gaming or PC hardware Email it to [email protected] or share an unlisted YouTube/Instagram link along with your application. Benefits & Perks 401(k) with employer match Health, dental, and vision coverage Aflac loss-of-pay insurance Standard 5-day work week (Mon–Fri) Unlimited vacation Employee discounts A collaborative, forward-thinking work environment Apply Today If you're ready to deliver exceptional customer experiences, work with high-end technology, and help customers build the perfect system from the comfort of home, this role is your next step. Apply now and build something exceptional with us.

Requirements

• Strong passion for technology, gaming, or high-performance PCs
• Ability to multitask effectively across multiple communication channels
• Excellent written and verbal communication skills
• Strong follow-through, accuracy, and attention to detail
• Ability to resolve tickets quickly while maintaining customer satisfaction
• Confidence using AI tools like ChatGPT to support customers
• Typing speed of 40+ WPM
• High school diploma or equivalent
• Must reside within the United States

Nice To Haves

• 2–4 years of customer service or phone-based sales experience
• Experience with CRMs or customer service platforms
• Hands-on experience helping others build PCs or troubleshoot gaming setups

Responsibilities

• Guide customers through their buying journey, from first questions to final configurations
• Respond to customers via phone, live chat, and email with clarity and professionalism
• Recommend the right systems for gamers, creators, and professionals
• Manage multiple active conversations while maintaining accuracy
• Resolve support tickets quickly and clearly
• Use AI tools like ChatGPT to improve troubleshooting speed and response quality
• Work closely with a team passionate about technology and customer excellence

Benefits

• 401(k) with employer match
• Health, dental, and vision coverage
• Aflac loss-of-pay insurance
• Standard 5-day work week (Mon–Fri)
• Unlimited vacation
• Employee discounts
• A collaborative, forward-thinking work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED