Senior Technical Support Specialist
About The Position
Join the XOTIC PC Customer Service & Sales Team Turn Your Passion for Tech Into a Career You'll Love Are you the friend everyone calls for tech advice? Do you enjoy gaming, solving problems, and helping people choose the right setup? XOTIC PC is hiring motivated, customer-focused, tech-savvy individuals to join our Customer Service & Sales Team at our Lincoln, Nebraska headquarters. About XOTIC PC Since 1999, we've built custom gaming desktops, high-performance laptops, and professional workstations for gamers, creators, and performance users nationwide. Every system is hand-built, and every customer interaction reflects our commitment to quality, innovation, and real support. What You'll Do This role is hands-on and fast-paced. You'll help customers get answers, solve issues, and choose systems that fit their needs. Guide customers through their buying journey-from first questions to final configurations Respond to customers via phone, live chat, and email with accuracy and professionalism Recommend systems for gamers, creators, and professionals Manage multiple active conversations while maintaining quality Resolve support tickets quickly and clearly Use AI tools like ChatGPT to improve troubleshooting speed and customer clarity Work closely with a team that's passionate about technology and customer excellence Why You'll Love Working Here Four-day work weeks (Mon–Fri, outside peak holiday season) Unlimited vacation (trust-based policy) Regular team lunches, events, and giveaways Employee discounts on high-end systems and gear Casual dress code Clear career growth opportunities in support, sales, marketing, or operations A culture built on performance, innovation, and teamwork What We're Looking For Strong passion for technology, gaming, or high-performance PCs Ability to multitask effectively across multiple channels Excellent written and verbal communication skills Strong follow-through and attention to detail Ability to handle tickets quickly while maintaining customer satisfaction Comfort using AI tools like ChatGPT for support Typing speed of 40+ WPM High school diploma or equivalent Must be local to Lincoln, NE (on-site role) Bonus Points 2–4 years of customer service or phone-based sales experience Familiarity with CRMs or support platforms Experience helping others build PCs or troubleshoot gaming setups Want to Stand Out? Record a short (2-minute max) video and tell us: Who you are Why you're a strong fit What excites you about gaming or PC hardware Send it to [email protected] or provide an unlisted YouTube/Instagram link along with your application. Benefits & Perks 401(k) with employer match Health, dental, and vision coverage Aflac loss-of-pay insurance Four-day work week (Mon–Fri, outside holiday season) Unlimited vacation Employee discounts A close-knit, forward-thinking work environment Apply Today If you're ready to deliver exceptional customer experiences, work with high-end tech, and help customers build the perfect system, this role is your next step. Apply now and build something exceptional with us.
Requirements
- Strong passion for technology, gaming, or high-performance PCs
- Ability to multitask effectively across multiple channels
- Excellent written and verbal communication skills
- Strong follow-through and attention to detail
- Ability to handle tickets quickly while maintaining customer satisfaction
- Comfort using AI tools like ChatGPT for support
- Typing speed of 40+ WPM
- High school diploma or equivalent
- Must be local to Lincoln, NE (on-site role)
Nice To Haves
- 2–4 years of customer service or phone-based sales experience
- Familiarity with CRMs or support platforms
- Experience helping others build PCs or troubleshoot gaming setups
Responsibilities
- Guide customers through their buying journey-from first questions to final configurations
- Respond to customers via phone, live chat, and email with accuracy and professionalism
- Recommend systems for gamers, creators, and professionals
- Manage multiple active conversations while maintaining quality
- Resolve support tickets quickly and clearly
- Use AI tools like ChatGPT to improve troubleshooting speed and customer clarity
- Work closely with a team that's passionate about technology and customer excellence
Benefits
- 401(k) with employer match
- Health, dental, and vision coverage
- Aflac loss-of-pay insurance
- Four-day work week (Mon–Fri, outside holiday season)
- Unlimited vacation
- Employee discounts
- A close-knit, forward-thinking work environment
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
