Technical Support Specialist II
About The Position
The Technical Support Specialist II provides technical guidance to the sales team and customers, assisting with engineering, technical, or scientific inquiries related to products and services. Key Responsibilities: Offer technical support via email, phone, and on-site visits as needed. Assist customers and sales teams with product specifications, usage, and troubleshooting. Review blueprints and technical documents to support product trials and machining recommendations. Develop cost estimates and evaluate potential production improvements through product usage. Propose equipment, process, or material modifications to enhance efficiency and reduce costs. Conduct technical training for clients and internal teams. Monitor industry trends and competitor activities. Prepare technical reports and maintain accurate documentation.
Requirements
- Bachelor's degree in Industrial Engineering or equivalent experience (4+ years in technical support).
- Bilingual in Korean and English.
- Strong analytical, problem-solving, and customer service skills.
- Proficiency in CRM, database, and CAD/CAM software (Siemens NX preferred).
Responsibilities
- Offer technical support via email, phone, and on-site visits as needed.
- Assist customers and sales teams with product specifications, usage, and troubleshooting.
- Review blueprints and technical documents to support product trials and machining recommendations.
- Develop cost estimates and evaluate potential production improvements through product usage.
- Propose equipment, process, or material modifications to enhance efficiency and reduce costs.
- Conduct technical training for clients and internal teams.
- Monitor industry trends and competitor activities.
- Prepare technical reports and maintain accurate documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
