Technical Support Specialist II

Abbott-posted 6 days ago

$29 - $58/Yr

Full-time • Mid Level

Onsite • Pomona, CA

5,001-10,000 employees

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About Abbott Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The Opportunity The position of Technical Support Specialist II is within our Cardiometabolic & Informatics Business Unit located in Pomona, California. This position will provide technical support functions within our Drugs of Abuse manufacturing facility. The position will primarily be focused on participating in simple to moderate complexity short-duration projects, product improvements, change control processes, investigations and resolving technical issues in coordination with other department. This position will also conduct verification or validation study for new or modified material and generate report.

Has a good knowledge for each process of products testing
Familiarity with all aspects of product
Conducts experiments of simple to moderate complexity projects, seek advice when needed from more experienced colleagues for more complicated technical and design challenges
Possesses and applies knowledge of principles, practices, and procedures of particular field of specialization to the completion of simple to moderately complex assignments.
Provides manufacturing support by reviewing and analyzing data to determine manufacturing issues and trends
May plan and work on projects of smaller complexity under supervision.
Perform customer complaint investigation and write report
Strong English written and verbal communication skills
Be able to prioritize and handle multiple tasks and responsibilities, attention to details
Moderate computer skill and moderate knowledge of MS Excel and MS Word
Use Agile to issue quality incidence; perform root cause investigation and write investigation report
Test product, compile data, perform data analysis and prepare reports for product improvements and investigations
Reviews and dispositions non-conforming material by utilizing quality tools and by developing knowledge of manufacturing practices and procedures
Develops and implements process improvements by researching and validating changes in processes/equipment and test methods to improve yield and/or reduce cycle time per established procedures
Supports process development during new product introduction by defining traceability and inspection requirements, developing statistical process control criteria and developing manufacturing instructions
Maintain records of laboratory activities in a professional, accurate manner
Report progress and results to manager on a regular basis
Able to solve process-related questions/problems
With guidance from more experienced colleagues can write verification and validation protocols and reports
Review, edit and process changes to controlled documentation such as procedures, forms, etc., in an electronic document management system
Use Microsoft Excel and Word to compile test data, perform appropriate analyses and write technical report/documentation such as deviation reports, validation protocol and trend analyses
Understands and is aware of the quality consequences which may occur from the improper performance of their specific job; has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing, and testing activities
Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships
Carries out duties in compliance with established business policies

A minimum of 6+ years (AA) or 3+ years (BA or BS) in Chemistry or Biological Sciences or related discipline with laboratory work directly applicable to duties
Strong verbal and written communication skills
Ability to follow detailed instructions, maintains accurate records and notes, and carries out assignments in a thorough, conscientious fashion while adhering to safe laboratory practices
Able to carry out experiments following established guidelines and summarize results accurately.
Demonstrate problem-solving and troubleshooting skills
Knowledge of a variety of lab equipment and their operation

Knowledge and ability to use MS Office and other manufacturing systems
Adaptable and willing to take on multiple new tasks and responsibilities
Independent collaborative self-starter with the ability to make appropriate quality-related decisions in real time
Process orientated, Logical, analytical, meticulous, highly organized and able to analyze data & implement solutions
Proven ability to work effectively within a team environment while satisfying individual responsibilities and objectives

A fast-paced work environment where your safety is our priority
Production areas that are clean, well-lit, and temperature-controlled
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives, and retirement plans
Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and a history of being actively involved in local communities

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