Technical Support Specialist II

UT Southwestern Medical Center • Dallas, TX

4d • Onsite

About The Position

Works with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams. Performs preventative maintenance of end user devices and associated peripherals. IT Asset Management / Lifecycle management of end user devices to include deployment and decommissioning of assets. Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment. Provide working supervision to other Technical Support Specialists; trains or assists in training new employees; handles day-to-day questions from other Technical Support Specialists. This is not a hybrid/remote position. Position is 100%25 on-site.

Requirements

• High School Diploma or equivalent.
• 4 years related experience required.
• Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
• If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days

Nice To Haves

• Associate's Degree in related field, or
• Bachelor's Degree in related field.

Responsibilities

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc...
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Performs other duties as assigned

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees