Technical Support Specialist I
About The Position
Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Requirements
- The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training).
Nice To Haves
- Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.
Responsibilities
- Installs new and replacement PC / Server-related hardware and software
- Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software)
- Programs, Installs and Troubleshoot Printers
- Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department
- Associate complies with the following organizational requirements
- Commitment to Beacon's six-point Operating System, referred to as The Beacon Way
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
