Technical Support Specialist I R8569

Chickasaw Nation Industries•Norman, OK

About The Position

The Technical Support Specialist I assesses and troubleshootsputer user support problems such as password resets, desktop support issues, or specialized applications support for the CNI Corporate environment. Additionally, this position may monitorputer systems and operations, as assigned.

Requirements

Skilled proficiency in Microsoft Point, Office, Microsoft Windows, Adobe Acrobat, WebEx, Microsoft Lync and Cisco Jabber (support of additional applications may be required).
Experience with PC and Apple hardware, Microsoft 365(Outlook, Teams, Office), Intune, Entra, Airwatch, Windows 11, Iphone and Android.
Associate's degree and a minimum of two (2) years relevant experience, or equivalentbination of education/experience.
Experience with PC and Apple hardware, Microsoft 365(Outlook, Teams, Office), Intune, Entra, Airwatch, Windows 11, Iphone and Android.

Nice To Haves

CompTIA A+ Certification preferred.

Responsibilities

Handles inbound telephone customer requests.
Troubleshoots and resolves issues by ing effective, investigative methods and service desk troubleshooting procedures.
Performs problem diagnosis, problem recognition, research, isolation and resolution.
Works independently to determine the best and most efficient solution to resolve the customer's operational issues, including procedural changes as necessary.
Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications based on user profiles.
Monitors assigned queues, voicemail, web site and other iingmunication methods for user requests for support.
Documents all actions taken and escalates tickets to higher-level support groups as necessary; participates in maintaining and improving helpdesk standard operating procedures (SOPs).
Resets user passwords, provides desktop support and/or specialized applications support.
Monitorsputer systems and operations, as assigned.
Promptly answers help desk phones.
Ads to standard procedure documentation.
Responsible for aiding in own self-development by being available and receptive to all training made available by thepany.
Plans daily activities within the guidelines ofpany policy, job description and supervisor's instruction in such a way as to maximize personal output.