Technical Support Specialist I
About The Position
The Staff Pad has partnered with one of Colorado’s largest accounts receivable management companies to hire an IT Technical Support Specialist I. Headquartered in Longmont, this industry leader supports organizations across all 50 states, delivering expertise in revenue cycle and accounts receivable management. The IT Technical Support Specialist I will serve as a key contributor on the IT team, focusing on electronic data file movement, tier-one technical support, and basic troubleshooting. This individual ensures data files are successfully loaded and validated within internal systems while supporting end users with common IT issues such as password resets and system access. This is an on-site position reporting directly to the Director of Infrastructure and Security.
Nice To Haves
- Prior customer service, help desk, or IT support experience preferred
- Technical aptitude with office systems, databases, and desktop administration tools
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Associate’s degree or technical certification in an IT-related field preferred, or equivalent work experience
Responsibilities
- Load electronic data files into company systems and validate successful completion
- Troubleshoot file processing issues and escalate errors as needed
- Monitor and manage the IT ticketing system, ensuring accurate documentation
- Resolve basic IT support issues including password lockouts and desktop troubleshooting
- Perform remote diagnostics using established procedures and technical knowledge
- Document issue resolutions and provide follow-up with internal teams
- Identify and suggest process improvements to enhance system efficiency and user support
- Assist with routine IT department maintenance and support tasks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
