Technical Support Specialist I

Sundt • Irving, TX

4d

About The Position

Provides technical support to end users in the areas of PC based hardware, software, mobile devices and peripherals.

Requirements

• Associates Degree, A+, MS certification or 1 year on Sundt Helpdesk with cross training for the Technical Support Specialist position.
• Proficient use of all Microsoft Office Suite programs and Microsoft operating systems.
• There are 2 steps within this role. Step I requires 2+ years' technology experience in related field. Step II requires 4+ years' technology experience related field.
• May stoop, kneel, or bend, on an occasional basis
• Must be able to comply with all safety standards and procedures
• Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
• Will interact with people and technology frequently during a shift/work day
• Will lift, push or pull objects pounds on an occasional basis
• Will sit, stand or walk short distances for up to the entire duration of a shift/work day.
• Will use telephone, computer system, email, and other electronic devices on a frequent basis to communicate with internal and external customers or vendors

Responsibilities

• Coordinates with external vendors for major repairs, cleaning and warranty work on PC hardware and peripherals.
• Participates in activities to support the company's strategic planning efforts.
• Responsible for all hardware setup and troubleshooting including the bid rooms, user workstations, laptops, and conference rooms.
• Responsible for the safe keeping of all equipment.
• Support position providing technical support for computer hardware, peripherals, mobile devices, hardware connectivity, desktop operating systems and software applications.

Benefits

• Market Competitive Salary (paid weekly)
• Bonus Eligibility based on company, group, and individual performance
• Employee Stock Ownership Plan & 401K
• Industry Leading Health Coverage Starting Your First Day
• Flexible Time Off (FTO)
• Medical, Health Savings, and Wellness credits
• Flexible Spending Accounts
• Employee Assistance Program
• Workplace Wellness Programs
• Mental Health Program
• Life and Disability Insurance
• Employee-Owner Perks
• Educational Assistance
• Sundt Foundation - Charitable Employee-Owner's program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees