Technical Support Specialist I

Boston Scientific • Arden Hills, MN

2h

About The Position

Your responsibilities will include: Apply entry-level troubleshooting skills to analyze product operation and recommend optimal device management strategies. Participate in training and continuous learning to improve product and service knowledge.

Requirements

• Fluent in English (spoken and written)
• Associate's degree or higher in a relevant field; or an equivalent combination of education and relevant technical experience
• Two years of relevant technical work experience required, unless substituted by an associate's degree or bachelor's degree in a related field
• Strong computer literacy and technical aptitude
• Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues
• Ability to work flexible times within call center hours
• Minimum 1 year of experience in technical customer support or related call center roles
• Familiarity with Service Management Systems such as Salesforce, ServiceMax, Siebel, or SAP Service Module
• Knowledge of industry practices and regulatory standards
• Strong problem-solving skills and a proactive, customer-focused approach

Nice To Haves

• Experience supporting medical equipment or capital equipment products
• Experience in mentoring or providing guidance to less experienced team members
• Bilingual in Spanish and/or Portuguese (spoken and written)

Responsibilities

• Apply entry-level troubleshooting skills to analyze product operation
• Recommend optimal device management strategies
• Participate in training and continuous learning to improve product and service knowledge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees