Technical Support Specialist I

San Diego County Credit Union•San Diego, CA

37d

About The Position

The position of Technical Support Specialist I is established to provide front line service desk support for credit union. Maintain service levels set by the department.

Requirements

Associates degree or equivalent work experience.
A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered.
2 years of experience supporting PC systems, hardware and software, in a professional capacity.
Enterprise level competency with Microsoft Windows, Office and Outlook.
Basic knowledge of Networking, Desktop and/or Laptop imaging.
Working knowledge of Active Directory.
Professional and effective interaction, verbal and written communication skills.
Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines.
Track record of applying critical thinking and effective problem-solving skills.

Nice To Haves

Prior experience with service desk ticketing systems preferred.
Win10, Win11, and virtual desktop familiarity preferred.
Office 2016, 2019, O365 familiarity preferred.
Zoom and MS Teams familiarity preferred.

Responsibilities

Receive, process, and resolve IT service desk requests
Provide technical support to all departments and branches
Provide excellent Customer Service and support for trouble desk issues.
Escalate service desk requests and provide status updates to users
Install and Support PC’s, phones, and other equipment
Install and configure software applications
Adds/moves/changes to user accounts in Active Directory and other applications
Troubleshoot computer hardware and software
Troubleshoot Email and Mobile Devices
Basic printer configuration and support
Assist with initial configuration of new equipment & software
Install and configure software applications utilizing endpoint management solution.
Active Directory triage/troubleshooting.
Telecom duties include system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures
Perform other duties as assigned.
Occasional travel.